Service Delivery Manager

Job Description
Roles & Responsibilities:
Agile Software Development; SAP BTP; Digital : DevOps
10+ years of experience in delivery management, with preferred experience in SAP BTP and S/4HANA programs
Proven track record in leading end-to-end service delivery across development, implementation, and support engagements
Experience managing large, distributed teams across onshore, offshore, and nearshore models
Strong exposure to Agile, DevOps, and modern engineering practices
Own end-to-end delivery across SAP BTP engineering programs, ensuring adherence to scope, schedule, quality, and SLA commitments
Drive planning, execution, and delivery across multiple projects, workstreams, and cross-functional teams
Proactively manage risks, dependencies, and escalations to ensure predictable outcomes
Oversee support operations including incident, problem, and change management to ensure service stability
Establish and run delivery governance through structured reviews, dashboards, and reporting
Track key delivery metrics including progress, productivity, quality, and SLA adherence
Ensure compliance with organizational standards, security requirements, and regulatory controls
Drive continuous improvement through data-driven performance management
Lead and manage teams across technical, functional, and support roles
Optimize resource allocation, utilization, and overall delivery productivity
Drive team accountability, collaboration, and performance outcomes
Support hiring, onboarding, and capability development aligned to engineering and SAP BTP needs
Act as the primary point of contact for stakeholders and leadership
Manage communication, expectations, and escalations effectively
Build and maintain strong stakeholder relationships to support long-term engagement
Own financial aspects including budgeting, forecasting, cost control, and delivery efficiency
Identify opportunities to improve delivery productivity, quality, and operational efficiency
Promote adoption of automation, innovation, and continuous improvement practices across the delivery lifecycle
Implement lessons learned and best practices to enhance delivery maturity