M365 Support Engineer

M365 Support Engineer
Locations: Charlotte, NC
Length: 12-36 Month Contract
Hybrid: 3 Days in 2 Days Remote
Role Overview:
This team serves as the first line of defense for Messaging and Collaboration tools, including Outlook, SharePoint, Webex, Instant Messaging, and Teams.
Most of the support is needed with MS Teams.

Full Job Description Below:
-Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies.
-Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)
-Assumes the leadership role in the resolution of complex technical issues (SME)
-Consults with application developers on issues related to the impact of applications
-Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited
to testing and documentation)
-Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
-Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of
external organizations
-Provides training to users, junior technicians and other IT personnel
Required Skills
* Outlook MS-365
* Sharepoint administration
* WebEx
* Skype
* Active Directory, working knowledge of
* Microsoft Exchange
* One drive
* MS Teams
Microsoft Outlook
Microsoft IM/Communicator
WebEx
SharePoint
Responsibilities
Have strong leadership, communication and presentation skills
Be proficient to work independently on multiple phases of various IT projects
Serve as a Subject Matter Expert and escalation point for the resolution of
unresolved problems, complaints and complex service requests
Provide technical leadership and guidance as well as check the work of less
experienced associates
Develop new as well as update existing training and process/procedural
documentation
Administer the Messaging and Collaboration user accounts in the enterprise by
effecting user name changes and moves, maintaining group lists, and disabling
mailboxes (must adhere to regulatory requirements when needed)
Consult with application developers on issues related to the impact of
applications
Coordinate with application developers and project managers to deploy
worldwide enterprise solutions/applications (tasks to include but not limited
to testing and documentation)
Provide technical expertise to internal IT groups and provide feedback and
recommendations to management for service level and environment optimization
Protect the overall security of the messaging environment through the
administration of access control lists, security measures and certification of
external organizations
Provide training to users, junior technicians and other IT personnel
Excellent written and oral communications skills with a focus on providing
quality customer service
Ability to work with minimal direction and manage multiple tasks at the same
time
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $35.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on May 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.