SAP OTC/SD

Job#: 3049640

Job Description:

Position Summary

The Digital and IT SAP Sales and Customer Service Functional Specialist defines and improves business processes, aligns technical solutions to business strategy, and enables the deployment and ongoing support of the Digital Selling application portfolio, with a primary focus on SAP S/4HANA Sales and Distribution (SD) and Order To Cash(OTC) development and implementation. Experience with Salesforce is a plus.

This position does not have direct reports

Essential Functions

• Lead or co-lead complex and/or global Digital and IT initiatives, delivering results on time and ensuring consistent deployment of standard processes and functionality worldwide.
• Perform system and process analysis; interpret data to identify gaps and recommend improvements within IT and/or the business function.
• Support the development and implementation of new technologies/services, including status communication, stakeholder reporting, and project closure activities.
• Build strong relationships with business partners and collaborate on future capabilities and enhancements.
• Communicate decisions and formalize recommendations impacting the area of responsibility to the manager, business partners, and key stakeholders as appropriate.
• Serve as a point of contact for communications, coordination, and expectation management with third-party IT and service vendors.
• Manage competing priorities; provide direction, guidance, and mentoring to team members as needed.
• Deliver multiple solutions while balancing conflicting priorities, timelines, and resources.
• Perform system and process analysis; interpret data to identify gaps and recommend improvements within IT and/or the business function.
• Strong understanding of Quote-to-Cash / Order-to-Cash processes, with demonstrated ability in business process analysis and end-to-end solution design.
• Create and maintain testing materials, training documentation, best practice guides, and end-user documentation.
• Conduct knowledge transfer and cross-training with team members; encourage continuous improvement through team feedback.
• Provide support for existing live locations and the user community.
• Provide after-hours technical support as needed.
• Travel as required.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field (or international equivalent).
• 5+ years of hands-on SAP SD/S/4HANA experience preferred, including production support for Order-to-Cash (O2C/OTC) operations.
• Proven SAP SD/OTC experience with strong S/4HANA implementation exposure (greenfield preferred) and logistics/process optimization experience.
• Strong functional/configuration knowledge across SD, including enterprise structure, order types, customer master data, pricing, quoting, shipping/transportation, billing, and reporting.
• Strong understanding of Quote-to-Cash / Order-to-Cash processes, with demonstrated ability in business process analysis and end-to-end solution design.
• Demonstrated integration experience between SD and other modules (FI, MM, LE, WM, TM, PP, CRM), with understanding of end-to-end process and data impacts.
• Experience supporting implementation activities such as data migration, defect triage/resolution, cutover readiness, and end-user training/hypercare.
• Strong analytical and problem-solving skills with the ability to leverage multiple resources/tools to drive resolution.
• Excellent written and verbal communication skills; strong collaboration and interpersonal skills across all organizational levels.
• Demonstrated learning agility, adaptability, and leadership capability in a global environment.
• Willingness to cross-train and learn new technologies.
• Salesforce experience is a plus.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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