Laptop Refresh Specialist

Description

We are looking for a Laptop Refresh Specialist to support a large-scale device deployment initiative for an insurance organization in San Diego, California. This Long-term Contract position is ideal for a desktop support specialist who can manage laptop refresh activities, assist end users effectively, and help streamline rollout processes across up to 450 devices. The role requires strong hands-on technical support experience, attention to detail, and the ability to resolve issues efficiently in a fast-paced environment.

Responsibilities:
Coordinate and complete laptop replacement activities for a high-volume refresh project involving hundreds of devices.
Prepare, configure, and deploy Windows-based laptops while ensuring each device meets operational standards before delivery.
Provide deskside and remote assistance to employees during device setup, migration support, and post-deployment troubleshooting.
Use Active Directory and related administrative tools to support user accounts, permissions, and device access needs.
Handle service desk requests promptly, document work performed, and maintain accurate ticket updates throughout the support process.
Troubleshoot hardware and operating system issues affecting laptops, peripherals, and standard desktop environments.
Apply experience with Autopilot, MDT, and organizational deployment processes to improve efficiency and guide refresh execution.
Collaborate with technical teams and local stakeholders to keep deployment schedules on track and minimize disruption to end users.

Requirements

Previous experience in desktop support, help desk, or laptop deployment roles with a focus on end-user device refresh projects.
Working knowledge of Microsoft Windows 10 and general Microsoft desktop operating system support.
Hands-on experience with laptop hardware troubleshooting, setup, repair coordination, and replacement activities.
Familiarity with Active Directory for basic user and device administration tasks.
Ability to diagnose and resolve common technical issues using structured troubleshooting methods.
Experience managing or responding to service desk tickets in a structured support environment.
Exposure to deployment tools such as MDT and Autopilot, with the ability to contribute to an organized rollout process.

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