We are looking for Program Manager - Remote / Telecommute for our client in Durham, NC
Job Title: Program Manager - Remote / Telecommute
Job Location: Durham, NC
Job Type: Contract
Job Overview:
Pay Range: $25.43hr - $30.43hr
Requirement/Must Have:
- 3-5 years of experience in managing channel programs and processes, partner success and experience, partner sales enablement or similar experience.
- Advanced MS Excel skills.
- Ability to work creatively and analytically in a problem-solving environment.
- Attention to details and ability to work on complex projects.
- Strong verbal and written communication skills.
- Adaptability and fast ramp-up skills to rapidly grasp existing workflows and tools.
- Customer-centric mindset to deliver empathetic and professional service.
- Proactive problem-solving skills to triage and resolve constituent issues.
- Strong organization and multitasking skills to manage competing priorities.
Responsibilities:
- Respond to internal and external program inquiries that come to the Channel Program alias.
- Provide support with the application tool, including submission issues and status updates.
- Follow up with approvers regarding program requirements.
- Perform rebate calculations and data management in the Partner Funds Center.
- Handle Partner Funds Center inquiries including login, account issues, payment inquiries, and incentive questions.
- Ensure simplicity and consistency during the partner experience from sign-up and onboarding to enablement.
- Support technical tools utilized in daily business management.
- Provide support and enablement around the Elevate Partner Program for internal teams and the partner community.
- Maintain clear handoff documentation and track open inquiries to resolution.
Nice to Have:
- Experience using Salesforce is preferred.
Skills:
- Channel Program Management.
- Partner Success.
- Sales Enablement.
- MS Excel.
- Salesforce.
- Data Management.
- Relationship Management.
- Problem-Solving.
- Multitasking.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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