Enterprise Business Analyst 3

Description:

Responsibilities:

·        Work closely with the development team to ensure seamless integration and support of HL7 standards.

·        Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely.

·        Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.

·        Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards.

·        Collaborate with developers and administrators to resolve technical issues and enhance platform performance.

·        Perform regular system updates, patches, and backups to ensure data integrity and system reliability.

·        Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.

·        Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.

·        Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.

·        Generate and analyze reports to support clinical and administrative decision-making.

·        Provide advanced Windows troubleshooting and support for our software and cloud platform.

·        Communicate effectively with internal and external customers to understand their issues and provide timely solutions.

·        Compose clear and detailed JIRA tickets for developers and administrators.

·        Ensure the security of IT systems and data, adhering to best practices and company policies.

·        Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.

·        Stay updated on the latest industry trends and technologies to provide innovative solutions.

EXPERIENCE

·        Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.

·        Proven experience in system implementation, configuration, and support.

EDUCATION

Bachelor’s degree in information technology, Computer Science, or a related field OR Minimum of 2 years of experience working with Hospital IT or equally complex systems

Knowledge, Skills and Abilities:

·        Strong problem-solving skills and attention to detail.

·        Proficiency in HL7 and IT security best practices is preferred.

·        Customer-focused mindset with a commitment to providing high-quality support.

·        Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.

·        Excellent communication skills, both written and verbal.

·        Ability to explain technical issues to non-technical stakeholders effectively.

·        Experience with issue-tracking software.

·        Strong interpersonal skills and the ability to work collaboratively in a team environment.

·        Availability to work on-call or during off-hours as needed to support hospital IT operations.

·        Adaptability and a proactive approach to problem-solving.

·        Advanced knowledge of Windows operating systems.

·        Experience with networking, including installation, configuration, and management of networks is preferred.

·        Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.

·        Understanding of IT security tools and protocols.