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Sr. Service & Process Designer

Hybrid in Sacramento, CA, US • Posted 30+ days ago • Updated 28 days ago

Contract Corp To Corp

Contract W2

Contract Independent

12 Months

No Travel Required

Hybrid

Depends on Experience

Estaff LLC

Fitment

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Job Details

Skills

Service Design
modernization
transformation

Summary

Introduction:

We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders, product teams, technical architects, and implementation teams to redesign business processes, optimize service delivery, and develop customer-centered solutions that improve operational efficiency and user experience. The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital transformation initiatives.

Responsibilities:

Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery.
Analyze current-state business processes and design future-state workflows supporting digital transformation.
Develop customer journeys, service blueprints, process maps, and operational workflows using Human-Centered Design (HCD) principles.
Identify opportunities to decompose complex business processes into incremental releases.
Facilitate stakeholder workshops, interviews, and collaborative design sessions.
Create business process documentation, workflow diagrams, and BPMN 2.0 process models.
Collaborate with Enterprise Architects, Technical Architects, Product Managers, Developers, and Organizational Change Management teams.
Support legacy modernization initiatives by redesigning business processes for cloud-based platforms and digital services.
Design omnichannel customer experiences that promote digital self-service.
Recommend process improvements that improve efficiency and customer outcomes.
Support implementation planning, release planning, operational readiness, and continuous improvement.
Ensure service designs align with organizational goals, business priorities, and user needs.

Requirements:

Required Experience

Minimum five (5) years of full-time experience in Business Process Reengineering (BPR) or Service Design.
Experience may be demonstrated using no more than three (3) projects.
Minimum two (2) years of full-time experience identifying logical groupings of business transactions for incremental release planning.
Experience may be demonstrated using no more than two (2) projects.

Preferred Qualifications

Experience leading workflow redesign for legacy modernization initiatives transitioning from Mainframe/COBOL environments to Salesforce and MuleSoft cloud platforms.
Lean Six Sigma Green Belt or Black Belt certification.
Demonstrated proficiency using BPMN 2.0 standards.
Experience designing Self-Service First omnichannel service delivery strategies.
Experience supporting large-scale government digital transformation initiatives.
Experience facilitating Human-Centered Design (HCD) workshops.
Knowledge of Agile, Scrum, or SAFe delivery methodologies.

Minimum Qualifications

Bachelor''''s degree required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10300238
Position Id: 3747
Posted 30+ days ago

Company Info

About Estaff LLC

At eStaff LLC, we specialize in IT staffing, and companies in Houston, Dallas, San Antonio, and Austin, TX, turn to us for all their tech staffing needs. We provide Direct, Contract-to-Hire, and Contract IT staff to companies across Texas as well as across the country. With our specialization in information technology staffing, we offer our job seekers positions in large and small companies that are looking for experienced IT professions. Our reputation in providing information technology staffing to meet the needs of our customers helps you to get the IT job you have always wanted.

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