Position Summary...What you'll do...The
Director,
Technology Operations is a customer-obsessed leader responsible for driving initiatives that enhance customer experience and speed across Walmart's fulfillment channels. This exciting opportunity will lead high-impact projects focused on developing strategies that increase the delivery speed of packages to customers and the assortment available to customers at fast speeds. The role will work primarily with cross-functional teams including
Merchandising, Supply Chain, and Operations to deliver data-driven solutions that improve our customer value proposition.
The role is
based full-time in Bentonville, Arkansas (in-office, 5 days per week) and reports to the
Senior Director of Fulfillment Speed within the
Walmart eCommerce Digital Fulfillment Transformation organization.
You'll sweep us off our feet if...
- You have 7+ years of experience in business or product operations, strategy, or process improvement
- You are passionate about understanding network design and championing customer-first solutions
- You possess strong analytical and communication skills, with the ability to turn data into actionable insights
- You have proven success leading complex, cross-functional projects in dynamic environments
- You are a self-starter who thrives in ambiguity and enjoys driving continuous improvement
- You bring experience in eCommerce, merchandising, or supply chain strategy
You'll make an impact by...
- Identifying and Prioritizing Projects: Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set objectives and KPIs for fulfillment speed & the customer experience
- Benefit Quantification: Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking. Obsess over customer outcomes and demonstrate how customers respond to better speeds
- Roadmap Ownership: Develop roadmaps to deliver speed capabilities across assets, operational improvements, and technical development
- Collaboration: Define and lead requirements with key partners (product, strategy, operations), prioritizing initiatives, setting goals, and holding teams accountable for delivering against the plan
- Results and Accountability: Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on increase customer coverage, FC assortment, order cut times and peak volume capacity
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area.
3 years' supervisory experience.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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