On-Site Support Customer Service Engineer

Job Title : On-Site Support Customer Service Engineer

Location :  Fargo North Dakota

End Client :  Booz Allen Hamilton, Inc.

Interview : Video

Note :  Need LinkedIn

Job description :

• As an onsite Systems Administrator on our project, you will be supporting the Department of Veterans Affairs.  You''ll analyze problem areas and opportunities for improvement in this mission critical network.
• This position is located 100% onsite at the Veterans Administration facilities, including Medical Centers, with daytime hours and potential for evening and/or weekend hours.
• Duties include:
• Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.  Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
• Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance).
• Frequently traversing around large VA site campus while transporting equipment to various office buildings.
• Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool.   Track and document all system changes, problems, issues, and work tasks within Service Now.
• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
• Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.
• Providing user management account support where Elevated Privileges (EP) may be required.
• Performing software application installation and configuration based on change order instructions.
• Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
• Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.
• Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools.
• Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
• Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
• Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes. May include occasionally pulling old cables from server room as needed.
• Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary.
• Ability to work both independently and as part of a team to achieve successful results with minimal guidance.

Experience :

• Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems.  Must have knowledge of debugging protocols and processes.
• Experience with conducting routine system administration tasks and logging data in system admin logs.
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.
• Knowledge of debugging protocols and processes
• Ability to troubleshoot problems and issues identified by customers and implement corrective actions.
• HS diploma or GED and 8+ years of experience with system administration or BS degree Computer Science, Electronics Engineering or other engineering or technical discipline.