Technology Success Engineer (MSP Infrastructure Engineer)

Own Your Clients' Technology Success - Be the Trusted Technical Advisor Who Prevents Problems Before They Happen.

This Jobot Job is hosted by: Robert Donohue
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Salary: $80,000 - $95,000 per year

A bit about us:

We're a growing Managed Services Provider (MSP) that believes technology should empower businesses-not slow them down. Our team partners with clients as trusted advisors, delivering proactive IT solutions that improve security, reliability, and long-term business success.

We're looking for a Technology Success Engineer who enjoys owning client relationships from a technical perspective. This isn't a ticket-closing help desk position. Instead, you'll become the dedicated technical owner for a portfolio of clients-analyzing environments, identifying risks, implementing improvements, and helping clients get the most out of their technology investments.

If you enjoy solving infrastructure challenges, working directly with customers, and making a measurable impact on their business, we'd love to talk with you.

Why join us?

• Salary: $80,000-$95,000
• Quarterly bonus program up to 10% of base salary
• Opportunity to become the trusted technical advisor for your own portfolio of clients
• Work with Microsoft technologies, networking, cloud, and cybersecurity solutions
• Diverse technical environment-every client presents unique challenges
• Excellent opportunity for career growth within a growing MSP
• Collaborative team environment with experienced engineers and vCIOs
• Exposure to infrastructure projects, security initiatives, and cloud technologies
• Strong focus on proactive consulting rather than reactive support

Job Details

As a Technology Success Engineer, you'll serve as the primary technical resource for a portfolio of managed services clients. Your mission is to proactively assess IT environments, optimize infrastructure, identify security risks, and ensure clients' technology remains secure, reliable, and aligned with best practices.
You'll regularly visit client sites, perform technical assessments, troubleshoot infrastructure issues, implement improvements, and work closely with project engineers, service desk technicians, and virtual CIOs to develop long-term technology roadmaps.
This role is ideal for someone who enjoys working independently, building client relationships, and taking ownership of complex IT environments.
Responsibilities
Client Infrastructure Management

• Serve as the primary technical owner for assigned client environments.
• Perform scheduled onsite infrastructure assessments.
• Identify risks, inefficiencies, and opportunities for improvement.
• Recommend infrastructure, security, and operational enhancements.
• Ensure client environments align with company standards and best practices.

Infrastructure Support

• Troubleshoot servers, workstations, networking equipment, and cloud services.
• Install, configure, and maintain IT infrastructure.
• Support Microsoft 365 and Windows Server environments.
• Perform Active Directory administration and Group Policy management.
• Support endpoint security, backup, and disaster recovery solutions.

Networking

• Configure and troubleshoot:

o Firewalls
o Managed Switches
o Wireless Access Points
o VLANs
o VPNs
o DHCP
o DNS
o LAN/WAN connectivity
Client Success

• Build strong relationships with client stakeholders.
• Communicate findings and recommendations clearly.
• Work alongside vCIOs to support strategic technology planning.
• Help clients improve security, reliability, and overall IT maturity.

Documentation

• Maintain accurate documentation of client environments.
• Update network diagrams, configurations, credentials, and procedures.
• Utilize IT Glue or similar documentation platforms.

Collaboration

• Partner with Service Desk, Project Engineers, and vCIOs.
• Verify remediation efforts.
• Assist with infrastructure projects and technology refreshes.
• Support continuous improvement initiatives.

Qualifications
Required

• 2+ years of MSP, Systems Administration, Network Administration, or Infrastructure Support experience.
• Experience supporting multiple client environments.
• Strong networking knowledge including:

o Firewalls
o VLANs
o VPNs
o Wireless
o Switching
o TCP/IP
o DHCP
o DNS

• Microsoft 365 administration experience.
• Windows Server administration.
• Active Directory and Group Policy experience.
• Experience with endpoint security solutions.
• Backup & Disaster Recovery experience.
• Excellent troubleshooting skills.
• Outstanding customer service and communication skills.
• Ability to work independently at client locations.
• Strong documentation skills.
• Valid driver's license.

Preferred

• MSP experience.
• ConnectWise
• Datto
• Kaseya
• IT Glue
• Hudu
• PowerShell scripting
• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• MacOS support
• Network+
• Security+
• Microsoft Certifications
• Cisco Certifications

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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