ServiceNow OCM

The ServiceNow OCM Consultant is responsible for driving organizational readiness, user adoption, communication, training, and business transformation activities during ServiceNow implementation and transformation programs. The role ensures successful people-side adoption of ServiceNow platforms such as ITSM, HRSD, CSM, ITOM, SecOps, and GenAI-enabled workflows.

Key Responsibilities

Organizational Change Management
• Develop and execute OCM strategy for ServiceNow transformation programs
• Conduct stakeholder analysis and change impact assessments
• Create business readiness and adoption plans
• Drive user engagement and organizational alignment
• Manage resistance and support leadership alignment

Required Skills
ServiceNow Knowledge
• Understanding of ServiceNow platform and modules:
• ITSM
• HRSD
• CSM
• ITOM
• SecOps
• Employee Center
• AI/Virtual Agent capabilities

OCM Skills
• Change impact analysis
• Stakeholder management
• Communication planning
• Training strategy
• Organizational readiness
• Business process transformation