Voice (Verba) Engineer

Role         ::          Voice (Verba) Engineer
Location ::           Irving, TX
Type        ::           Fulltime

Person on this position is responsible for Voice Services design and integration for a large portfolio of voice products with main focus on Verba/Voice Recording environment. Person will be part of Global Voice Integration team. The team covers project-related activities and work closely with various teams to deliver a professional project implementation service offering to a diverse client/business globally.
Key Responsibilities:
i. Manage design, implementation, overseeing build, validation and closure phases for various projects
ii. Plan implementation tasks, including change management and communication
iii. Manage vendor interaction and activities
iv. Validate installed solution against design record
v. Coordinate testing of installed solution with customer environment
vi. Monitor day 1 activities and troubleshoot new product deployment
vii. Direct liaison with other development and support teams locally and globally
viii. Provide technical expertise during audits
ix. Work with global teams on global standards and configuration to build “Best In Class” standards

Key Skills:
i. Experience in managing enterprise-scale voice deployments on a variety of platforms
ii. Familiarity with a heavily controls-focused environment highly desirable
iii. Experience in customer support in a time-critical environment on implementation and driving project deployment.
iv. Networking ,Infrasructure,Operating System,VM and Cloud experience familiarity and experience.
v. Knowledge on Verint/NICE Voice recording in a large, multi-site, global telephony environment
vi. Knowledge on Verint Recording and Operations.
vii. Knowledge of Voice recording and integration with 3rd party devices.
viii. Experience in a financial services environment is highly desirable but not essential
ix. Strong communication, organization and planning skills
x. Ability to react to a dynamic environment
xi. Strong problem-solving skills and analytical approach
xii. Strong team-player and collaborator
xiii. Fluent English written and spoken
xiv. Certified with Verint, AI, Automation and Cloud.

Development Value:
i. Exposure to various resolver teams throughout the EMEA, ASPAC, LATAM, NA regions.
ii. Opportunity to increase knowledge across voice products by participating in modular training