Salesforce Technical Consultant (Consulting Background)

Summary:

• We are seeking a Senior/Principal ServiceNow Technical Consultant with deep expertise in Integrated Risk Management (IRM), Security Operations (SecOps), and AI.
• This is a client-facing advisory role focused on solution design, workshops, architecture discussions, and implementation strategy for enterprise ServiceNow customers.
• The ideal candidate has extensive consulting experience leading ServiceNow implementations, advising stakeholders, and delivering best practices across Risk, Security, and AI capabilities.

Responsibilities:

• Lead ServiceNow IRM and SecOps consulting engagements.
• Advise clients on risk, governance, security operations, and AI solutions.
• Conduct workshops, solution presentations, and executive discussions.
• Design enterprise ServiceNow architectures and implementation strategies.
• Create client-facing documentation and PowerPoint presentations.
• Collaborate with business and technical stakeholders throughout implementations.
• Recommend best practices across governance, compliance, and security processes.

Required Skills:

• 7+ years of ServiceNow implementation and consulting experience.
• Strong expertise with Integrated Risk Management (IRM) and Security Operations (SecOps).
• Experience with:
• Security Incident Response (SIR)
• Vulnerability Response (VR)
• Threat Intelligence (TI)
• Risk Management
• Policy & Compliance
• Audit Management
• Business Continuity Management (BCM)
• Third-Party/Vendor Risk Management (TPRM)
• Security Operations Workspace
• Experience with Now Assist and AI Control Tower (AICT).
• Strong client-facing consulting and presentation skills.

Required Certifications

• CSA (Certified System Administrator)
• CAD (Certified Application Developer)
• At least one CIS certification (IRM, Risk, or SecOps)

For Principal/CTA-level candidates:

• CTA certification OR
• CAD + CSA + two CIS certifications with proven consulting architecture experience.

Preferred:

• ITOM experience
• Experience leading enterprise ServiceNow transformations
• Big 4 or global consulting experience