Viewer Experience Advocate

Viewer Experience Advocate

Customer Support | Streaming Services | Technical Support
Employment Type: Full-Time
Schedule: Must be available for a 24/7 operation, including weekends and holidays.

About the Role

We're looking for a customer-focused and tech-savvy Viewer Experience Advocate to join a fast-paced support team dedicated to delivering exceptional viewer experiences.
In this role, you'll serve as the first point of contact for viewers, assisting with account management, billing inquiries, content-related questions, and technical troubleshooting. You'll combine strong customer service skills with technical knowledge to help viewers enjoy a seamless streaming experience across multiple devices and platforms.
This is an excellent opportunity for individuals who enjoy solving problems, helping customers, and working in an evolving digital environment.

Key Responsibilities

• Provide support via phone and chat for customer inquiries related to:
  • Account management
  • Billing questions
  • Content availability
  • Website and app navigation
  • General troubleshooting
• Assist viewers with basic technical issues involving streaming devices and network connectivity.
• Identify customer needs and recommend relevant products and services.
• Deliver outstanding customer service while maintaining professionalism and empathy.
• Accurately document customer interactions and resolutions.
• Utilize multiple systems and platforms simultaneously to support customers effectively.
• Adapt to changing business needs and support various products and customer groups.
• Meet productivity, quality, and performance expectations.
• Take ownership of customer issues from initial contact through resolution.

Required Qualifications

• High School Diploma or GED
• Minimum of 1 year of customer service experience
• Strong verbal and written communication skills
• Excellent typing and computer navigation abilities
• Ability to multitask across multiple applications and systems
• Strong problem-solving and troubleshooting skills
• Experience handling customer inquiries via phone, chat, or email
• Dependable transportation

Preferred Qualifications

• Call center experience
• Help desk or Tier 1 technical support experience
• Customer support experience in a fast-paced environment
• Familiarity with streaming platforms and digital media services
• Experience supporting mobile applications, websites, or connected devices
• Knowledge of common streaming devices and basic network functionality

Technical Skills

• Microsoft Word
• Microsoft Excel
• Google Docs
• Internet navigation
• Email platforms
• Instant messaging tools
• Windows Operating Systems
• Basic technical troubleshooting

What We're Looking For

Successful candidates will be:

• Customer-focused and solution-oriented
• Comfortable handling high volumes of customer interactions
• Adaptable and eager to learn new products and technologies
• Strong communicators with excellent writing skills
• Detail-oriented with strong documentation abilities
• Accountable and reliable
• Able to thrive in a team-oriented environment
• Passionate about providing exceptional customer experiences

Work Environment

• Fast-paced customer support environment
• Support provided through phone and chat channels
• Multiple products, systems, and customer groups supported
• 24/7 operation requiring schedule flexibility
• Must be available to work weekends and holidays as business needs require

Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of San Antonio, TX.
Pay and Benefits
The pay range for this position is $17.75 - $17.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Antonio,TX.
Application Deadline
This position is anticipated to close on Jul 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.