Job#: 3055107 Job Description: Data Center Deployment Manager - NAO
Location: New Albany, Ohio (Onsite)
Role Overview
We are seeking an experienced Senior Data Center Technician to provide operational leadership for a large-scale hyperscale data center deployment program. This role serves as a senior operational leader responsible for the successful execution of deployment operations across a workforce of approximately 160+ technical resources supporting server deployments, network infrastructure installations, structured cabling, hardware break/fix activities, asset management, logistics coordination, and customer support operations within a mission-critical environment. This individual will oversee multiple deployment workstreams, provide leadership to shift supervisors and operational leads, and serve as a key escalation point for leadership teams.
Leadership & Workforce Oversight
- Lead and mentor a team of deployment supervisors, shift leads, and operational leaders supporting a workforce of approximately 160+ technicians across multiple shifts and workstreams.
- Provide operational leadership across deployment, logistics, infrastructure support, inventory management, and customer-facing operations.
- Partner with recruiting, workforce planning, training, logistics, and delivery teams to ensure staffing levels align with customer demand and growth projections.
- Drive technician onboarding, workforce readiness, training compliance, certification programs, and ongoing skills development initiatives.
- Establish and maintain a culture of safety, accountability, quality, and operational excellence.
- Develop future leaders through coaching, mentorship, performance management, and succession planning initiatives.
- Drive workforce scalability strategies and organizational development plans to support rapid campus growth and evolving customer requirements.
- Collaborate with executive leadership to proactively address operational risks, staffing challenges, escalation management, and service delivery concerns.
- Lead operational governance processes and leadership cadences to ensure alignment across all deployment functions.
Operational Leadership
- Provide strategic oversight across all deployment workstreams including server deployments, rack-and-stack activities, network infrastructure installations, structured cabling, hardware lifecycle management, asset tracking, and break/fix operations.
- Lead day-to-day deployment operations while ensuring alignment with customer priorities, milestone commitments, and long-range capacity planning efforts.
- Drive labor utilization, productivity, deployment throughput, schedule attainment, and workforce efficiency across multiple teams and shifts.
- Coordinate operational priorities across engineering teams, logistics organizations, deployment teams, vendors, and customer stakeholders.
- Serve as a senior escalation point for operational issues, resource constraints, customer requests, and deployment-related challenges.
- Ensure all work is performed in accordance with approved operational standards and safety requirements.
- Support greenfield buildouts, campus expansions, hardware refresh initiatives, and large-scale deployment programs.
- Drive operational consistency and standardization across all deployment activities and workstreams.
Customer & Program Management
- Serve as a senior operational partner and primary point of contact for customer leadership and stakeholder teams.
- Participate in strategic planning sessions, operational reviews, staffing discussions, resource forecasting, and executive business reviews.
- Provide executive-level updates regarding staffing readiness, deployment status, capacity planning, operational risks, mitigation strategies, and workforce performance.
- Build trusted relationships with customer stakeholders through consistent delivery, proactive communication, and operational excellence.
- Manage executive-level escalations and lead cross-functional resolution efforts involving operations, engineering, logistics, and customer teams.
- Support long-term program growth by aligning workforce plans, operational strategy, and deployment execution with customer objectives.
- Drive customer satisfaction by ensuring reliable execution, quality outcomes, and continuous operational improvement.
Operational Excellence & KPI Management
- Own site-level deployment performance metrics, workforce analytics, and operational reporting.
- Develop and maintain operational dashboards, capacity plans, workforce forecasts, and executive reporting packages.
- Monitor and improve technician utilization, deployment throughput, SLA attainment, quality metrics, inventory accuracy, safety performance, workforce readiness, and customer satisfaction.
- Identify process improvement opportunities and implement corrective and preventive action plans.
- Establish operational governance processes that support scalable growth and long-term program success.
- Drive standardization, automation, and best practices across deployment and operational activities.
- Deliver regular performance reviews and recommendations to senior leadership and customer stakeholders.
Required Qualifications
- 7+ years of experience supporting data center operations, telecommunications, infrastructure deployment, technical operations, or mission-critical environments.
- 5+ years of experience leading large technical organizations, operational programs, or service delivery teams.
- Experience managing frontline managers, supervisors, team leads, or large technical workforces.
- Experience supporting hardware deployment, network infrastructure, structured cabling, break/fix operations, asset management, or large-scale technical field services.
- Proven experience managing customer-facing service delivery operations in a fast-paced environment.
- Strong operational planning, workforce management, resource forecasting, and execution capabilities.
- Experience leading cross-functional teams and driving operational performance across multiple workstreams.
- Excellent communication, organizational, stakeholder management, and problem-solving skills.
- Ability to thrive in fast-paced, rapidly scaling environments with evolving business priorities.
Preferred Qualifications
- Experience supporting hyperscale data center deployment programs.
- Experience leading organizations consisting of 100+ technical resources across multiple shifts and locations.
- Experience supporting hyperscale, colocation, enterprise, cloud, AI infrastructure, or mission-critical environments.
- Experience leading greenfield campus launches, startup operations, or large-scale expansion programs.
- Experience with workforce planning, operational forecasting, KPI reporting, and executive-level dashboards.
- Experience supporting server deployments, network infrastructure installations, hardware lifecycle management, and asset management initiatives.
- Strong understanding of service delivery governance, escalation management, and operational excellence frameworks.
- OSHA 30, PMP, ITIL, CompTIA Network+, BICSI, FOA, or equivalent certifications.
- Experience engaging with executive stakeholders and customer leadership teams.
Relocation & Travel
Candidates open to relocation are encouraged to apply. Individuals who demonstrate an openness to travel or relocation will also be considered for other data center deployment and operational leadership opportunities across our national portfolio.
Why Join Us
This opportunity offers the chance to lead large-scale hyperscale data center deployment operations supporting next-generation cloud and AI infrastructure. Team members gain exposure to industry-leading technology environments, advanced training and certification programs, executive leadership development, and a clear career path into senior operational and program leadership roles. You will play a critical role in building and scaling one of the industry's most significant data center deployment programs while leading a high-performing workforce that drives operational excellence.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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