Location: San Antonio, TX - onsite
Duration: 6 months
Industry Advisor
CPCU, Industry Advisor, Claims expert
"15–20+ years in Personal Lines Claims, claims transformation, claims technology, or equivalent combination.
Demonstrated success leading cross-functional initiatives that improved claims outcomes (cycle time, leakage, compliance, experience).
Strong experience working within U.S. regulatory frameworks for claims operations; exposure to market conduct, internal audits, and remediation.
Proven capability translating complex claims processes into technology requirements and operational change.
Executive-level communication: able to present senior leadership with clear options, risks, and recommendations.
Guidewire Claim Center exposure (implementation, upgrade, modernization, or operations support)—preferred, not mandatory.
Certifications: CPCU, AIC, ARM, or relevant US insurance industry certifications.
Experience with digital FNOL, workflow automation, subrogation, rules engines, fraud analytics, STP, and API-based integration ecosystems.
Large program experience (multi-state, multi-LOB, multi-vendor)."
The P&C Claims Industry Expert brings the P&C Claims domain knowledge, Industry trends, strategy, prioritization, automation, process improvements, operation efficiency, AI opportunities, and delivery outcomes for USAA’s P&C claims transformation journey. This leader bridges Claims, IT, Compliance, Risk, Legal, Finance, and vendor partners to modernize its claims platforms built on Guidewire Claims Center
Role Descriptions: Serve as business SME for core claims platforms and digital ecosystem.Guidewire Claim Center knowledge (preferred) experience with other enterprise claims platforms acceptable.Lead business discussion for workflows| rules| integrations (FNOL| estimating| document generation| payments| and communications)Partner with LegalComplianceRisk to ensure claims processes and systems meet regulatory requirements| market conduct expectations| fair claims handling| and unfair claims practices standards.Support the team in defining business objectives | epicsfeatures| acceptance criteria| and measurable outcomes.Lead or oversee UAT| production readiness| defect triage| and post-go-live stabilization.Ensure third-party solutions meet security| privacy| and compliance expectations and integrate cleanly into the claims ecosystem Essential Skills: 15 to 20 years in Personal Lines Claims| claims transformation| claims technology| or equivalent combination.Demonstrated success leading cross-functional initiatives that improved claims outcomes (cycle time| leakage| compliance| experience).Strong experience working within U.S. regulatory frameworks for claims operations exposure to market conduct| internal audits| and remediation.Proven capability translating complex claims processes into technology requirements and operational change.Executive-level communication able to present to senior leadership with clear options| risks| and recommendations.Guidewire Claim Center exposure (implementation| upgrade| modernization| or operations support)preferred| not mandatory.Certifications CPCU| AIC| ARM| or relevant US insurance industry certifications.Experience with digital FNOL| workflow automation| subrogation| rules engines| fraud analytics| STP| and API-based integration ecosystems.Large program experience (multi-state| multi-LOB| multi-vendor).
Desirable Skills:
Keyword:
Skills: Guidewire : ClaimCenter - Domain~Insurance - Property & Casualty Insurance Experience Required: 10 & Above
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