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In person interview needed. Onsite from day 1
Location: Richmond, VA
Duration: 12+ months
The EHR Stability Analyst plays a vital role in ensuring the successful deployment, adoption, and continuous improvement of the Electronic Health Record (EHR) system. This role supports Local Health District end users, evaluates workflow needs, documents enhancement opportunities, and partners with technical teams, business stakeholders, and vendor organizations to ensure the EHR aligns with operational and clinical requirements. The analyst will also contribute to interim solution development and help define strategies for long-term system improvements.
Responsibilities
- Provide responsive support to EHR users across Local Health Districts.
- Triage, troubleshoot, and escalate issues appropriately.
- Monitor and maintain key EHR workflows, processes, and procedures.
- Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
- Gather, analyze, and document business requirements for system enhancements.
- Develop user stories, acceptance criteria, and other Agile documentation as needed.
- Support functional, integration, and user acceptance testing.
- Collaborate effectively with cross-functional technical, clinical, and business teams.
- Produce clear user documentation, job aids, and training materials.
Ideal Candidate:
The ideal candidate is a proactive, detail-oriented analyst who excels at supporting both technical and business functions. They work effectively with stakeholders at all levels, ensure user needs are clearly understood, and help drive meaningful enhancements that strengthen EHR stability and usability.
Skills Needed
Provide responsive support to EHR users across Local Health Districts. Required 5 Years
Triage, troubleshoot, and escalate issues appropriately. Required 7 Years
Monitor and maintain key EHR workflows, processes, and procedures. Required 5 Years
Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so Required 7 Years
Gather, analyze, and document business requirements for system enhancements Required 7 Years
Develop user stories, acceptance criteria, and other Agile documentation as needed. Required 7 Years
Support functional, integration, and user acceptance testing. Required 7 Years
Collaborate effectively with cross-functional technical, clinical, and business teams. Required 7 Years
Produce clear user documentation, job aids, and training materials. Required 7 Years
Experience providing application support, preferably in healthcare environments. Required 5 Years
Strong skills in requirements documentation and enhancement analysis. Desired 5 Years
Excellent analytical, communication, and problem-solving abilities. Desired 5 Years
Understanding of clinical, pharmaceutical, and patient billing workflows. Desired 5 Years
Experience participating in structured testing cycles. Required 7 Years
Proficiency with MS Office, Microsoft Teams, SharePoint Required 7 Years
Experience supporting or implementing EHR systems. Required 7 Years
Knowledge of Oracle Health / Cerner platforms and public health workflows. Required 3 Years
Experience with SQL, Oracle databases, or web application environments. Desired 5 Years
Familiarity with Agile methodologies and documentation practices. Desired 5 Years
Support Go-Live Related Activities Required 2 Years
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