Business Analyst - Print Center Operations Oversight - Hybrid

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Business Analyst - Print Center Operations Oversight - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

In this position you will be responsible for managing the day to day operations for all Print Services.

Your role in our mission

• Oversight of operations for all Print Services, including supervision of Print facility staff involved in delivering Print Services.
• Single Point of Contact for all day to day operational communications to and from the Project Manager and customer.
• Service Level Agreement management monitoring and reporting.
• Print Schedule management and communication.
• Incident management oversight, monitoring and communication.
• Escalation to Project Manager for issue resolution.
• Inventory management for pre-printed and other necessary materials stored at the Primary and Backup Facilities.
• Manage the response to identified critical incidents identified by the Customer and/or Print Center staff and will act as the liaison between the customer and Print Center staff on all recovery activities, including but not limited to annual tests and/or simulations.

What we're looking for

• Three or more years of experience leading Print Services operations support
• Proven experience in reporting, analysis, and performance tracking
• Advanced proficiency in Microsoft Excel and Microsoft Teams
• Ability to independently identify, troubleshoot, and resolve issues with minimal direction
• End-to-end management of the change order process, from initiation through completion
• Self-starter who demonstrates strong initiative, learns quickly, and adapts effectively in a fast-paced environment
• Familiarity with ServiceNow and JIRA is preferred, with the ability and willingness to learn as needed
• Strong written, verbal, and presentation skills, with strong interpersonal abilities and the capacity to communicate effectively with business leaders, clients, and technical teams
• Influential team player who motivates others and thrives in a collaborative team environment

What you should expect in this role

• Candidate must live within commuting (1 hour driving) distance to our Gold River, CA office for this hybrid position
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is May 7, 2026.

#LI-HC1

#LI-Print Services

The pay range for this position is $59,500.00 - $85,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.