Senior Business Systems Analyst – IT Asset Management (ITAM) (open for C2C)

 

  B004 - BSA - Master

Location 1101 4th St. SW, Suite 350, Washington DC 20024 Hybrid

Duration: 06 Months

 

Job Description:

 

B004 - BSA - Master

Hybrid position--DMV area

 

Complete Description:

 

Key responsibilities

1.            Strategic Deployment & Requirements Definition

•             Collaborate with IT support teams, procurement, and business stakeholders to define hardware requirements, standards, and deployment scope aligned with business objectives.

•             Translate user needs and operational constraints into detailed deployment plans and system/process specifications.

•             Lead scheduling and execution of complex rollouts and hardware replacements, ensuring minimal disruption to business operations.

•             Track deployments and verify correct assignments, configuration, and documentation for audit and reporting purposes.

2.            Hardware Maintenance, Break/Fix & Vendor Liaison

•             Own the break/fix lifecycle as the primary point of contact: triage incidents, coordinate repairs, manage escalations, and verify resolution.

•             Develop and maintain maintenance frameworks and SLAs; identify recurring failures and lead root-cause and remediation efforts.

•             Manage vendor relationships for warranty and repair services, negotiating terms and ensuring contractual compliance.

•             Define and document technical and process requirements for maintenance workflows, integrating with ITSM and ITAM systems.

3.            Offboarding & Secure Asset Recovery

•             Lead hardware retrieval and sanitization processes during offboarding, ensuring assets are collected, inspected, securely wiped, and dispositioned.

•             Maintain and improve offboarding procedures in partnership with HR, IT, and department leads; ensure completeness and timeliness.

•             Produce detailed condition and disposition records; recommend and execute remediation for missing/damaged assets.

4.            Loaner/Temporary Device Program Management

•             Design and operate a scalable loaner-device program, including policy, allocation workflows, and inventory controls.

•             Ensure loaner devices are provisioned, maintained, security-hardened, and validated before issuance; enforce return procedures.

•             Monitor program KPIs and optimize processes to minimize downtime and cost.

5.            Lifecycle Management & Process Ownership

•             Manage hardware through its full lifecycle: acquisition, inventory, maintenance, refresh/upgrade, decommissioning, and disposal.

•             Establish lifecycle policies, retention thresholds, and refresh schedules; align practices with ITAM best practices and organizational goals.

•             Oversee secure disposal and recycling, ensuring data destruction and environmental compliance.

6.            Systems, Reporting & Continuous Improvement

•             Serve as the subject-matter expert for hardware-related modules within ITAM/CMDB/ITSM systems; define functional requirements and acceptance criteria for enhancements.

•             Author detailed functional design documents, process flows, runbooks, and configuration specifications for ITAM integrations.

•             Track assets and generate advanced reports and dashboards on utilization, deployments, break/fix trends, offboarding completeness, and lifecycle status to inform decision-making.

•             Analyze trends, identify opportunities for optimization and cost savings, and lead continuous improvement initiatives.

7.            Governance, Compliance & Stakeholder Communication

•             Ensure hardware activities comply with organizational policies, security standards, and regulatory requirements.

•             Define, document, and communicate hardware policies and procedures; provide stakeholder training and governance oversight.

•             Act as the bridge between business and IT: gather requirements, drive consensus, and ensure implemented solutions meet business needs.

•             Provide subject-matter expertise during audits and support remediation of any compliance findings.

 

Key performance indicators (KPIs)

•             Deployment Timeliness: Percentage of hardware deployments completed on schedule and meeting acceptance criteria.

•             Break/Fix Resolution Time: Average time to diagnose and resolve break/fix incidents and restore service.

•             Offboarding Compliance: Percentage of hardware assets collected, inspected, and logged during offboarding.

•             Loaner Program Effectiveness: Percentage of loaner devices returned on time and in working condition; time-to-issue.

•             Lifecycle Adherence: Percentage of assets managed according to lifecycle policy (timely refreshes/decommissions).

•             Documentation & System Accuracy: Accuracy of ITAM/CMDB records vs. physical inventory audits.

•             Compliance Rate: Percentage of assets meeting security and policy standards.

 

Required / desired skills and experience

•             12+ years’ progressive experience in IT Asset Management, hardware lifecycle management, IT operations, or related roles. (Highly experienced individual; equivalent demonstrable experience will be considered.)

•             10+ years’ experience working with ITSM/ITAM/CMDB platforms (e.g., ServiceNow ITAM, Ivanti, Flexera, Lansweeper) and capability to author functional design and configuration specifications.

•             Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specifications and runbooks.

•             Strong experience with vendor management, warranty coordination, and third-party service negotiations.

•             Demonstrated experience in process design, change management, and leading cross-functional projects through full lifecycle (requirements → implementation → validation → support).

•             Advanced Excel and reporting skills; experience building dashboards and analytics to drive operational decisions.

•             Hands-on experience supporting data reconciliation, inventory audits, and data quality improvement projects.

•             Excellent stakeholder engagement, communication, and facilitation skills; ability to build trust between business and IT.

•             Experience with security and data-wiping standards and secure disposal processes; familiarity with environmental compliance requirements.

•             Bachelor’s degree in IT, Information Systems, Business, or related field preferred; or equivalent experience (minimum 15–20 years’ relevant experience may substitute).

•             Professional certifications: ITIL (v3/4), CompTIA A+, CISSP, Certified ITAM Professional (CITAM), PMP or equivalent.

 

Other competencies and expectations

•             Problem-solver with strong analytical skills; able to review large volumes of information and extract key insights to recommend pragmatic courses of action.

•             Able to author white papers, solution recommendations, and business cases to support program investments and strategic initiatives.

•             Comfortable operating with general supervision but able to independently lead complex initiatives and provide consultative guidance.

•             Demonstrable track record of improving hardware reliability, reducing costs, and raising compliance and documentation standards.

•             IAITAM certifications (HAM or CHAMP )

 

Skills:

 

Skill	Required / Desired	Amount of Experience	Consultant’s Experience
Progressive experience in IT Asset Management, hardware lifecycle management, IT operations, or related roles.	Required	12	Years
Exp working w/ ITSM/ITAM/CMDB platforms (e.g., ServiceNow ITAM, Ivanti, Flexera, Lansweeper) and capability to author functional design and config	Required	10	Years
Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specs & runbooks	Required
Strong experience with vendor management, warranty coordination, and third-party service negotiations.	Required
Demonstrated experience in process design, change management, and leading cross-functional projects through full lifecycle	Required
Advanced Excel and reporting skills; experience building dashboards and analytics to drive operational decisions	Required
Hands-on experience supporting data reconciliation, inventory audits, and data quality improvement projects.	Required
Excellent stakeholder engagement, communication, and facilitation skills; ability to build trust between business and IT.	Required
Experience with security and data-wiping standards and secure disposal processes; familiarity with environmental compliance requirements.	Required
Bachelor’s degree in IT, Information Systems, Business, or related field preferred; or equivalent experience	Required
ITIL (v3/4), CompTIA A+, CISSP, Certified ITAM Professional (CITAM), PMP or equivalent.	Required

 

 

Is your candidate willing and able to report on-site to DC office 3x/week? On-site requirements can be subject to change.