TekShapers
TekShapers

Bilingual Spanish P&C Licensed Customer Service Representative

Remote • Posted 4 hours ago • Updated 4 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Spanish
  • P&C
  • Customer Service Representative
  • Property & Casualty
  • Personal Lines

Summary

Bilingual Spanish P&C Licensed Customer Service Representative

Location: Remote
Employment Type: 6 Months C2H

 

Job Overview

We are seeking a Bilingual Spanish P&C Licensed Customer Service Representative to provide excellent customer service in a fast-paced, high-volume environment. Fluent Spanish and English are mandatory for this role.

 

Requirements

  • Fluent in Spanish and English – REQUIRED.
  • Active Property & Casualty (P&C) or Personal Lines Agent License in the resident state.
  • High school diploma or GED equivalent.
  • Prior customer service or call center experience, preferably in a fast-paced, high-volume environment.
  • Comfortable handling back-to-back calls while navigating multiple systems.
  • Ability to work flexible schedules within operating hours of 7:00 AM–2:00 AM EST, including weekends and holidays.
  • Willingness to accommodate schedule changes with short notice.
  • Comfortable working in a metrics-driven environment with goals related to:
    • Customer Experience (CX)
    • Average Handle Time (AHT)
    • Quality
    • Schedule adherence
    • Productivity
  • Reliable high-speed internet and a quiet, dedicated workspace.
  • Ability to work independently in a remote environment.
  • Willingness to complete a typing test (24 WPM / 80% accuracy) and other pre-employment assessments.

 

Preferred Skills

  • Spanish/English bilingual customer service
  • P&C / Personal Lines insurance experience
  • Call center experience
  • Strong verbal and written communication
  • Multitasking and system navigation
  • Strong customer-service orientation
  • Ability to perform in a high-volume, metrics-driven environment
Tekshapers is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10335759
  • Position Id: 29411-17456-1787692304
  • Posted 4 hours ago
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JP

Job Poster

Recruiter @ TekShapers
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