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Customer Service Representative

Houston, TX, US • Posted 6 days ago • Updated 2 days ago

Contract W2

12 Months

No Travel Required

On-site

$15 - $18/hr

B12 Consulting

Fitment

Dice Job Match Score™

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Job Details

Skills

Analytical Skill
Banking
Corporate Social Responsibility
Credit Cards
Customer Experience
Customer Satisfaction
Customer Service
Database
Exceed
Management
Mathematics
Microsoft Office
Multitasking
Numeric Keypad
Payments
Performance Metrics
Organized
PCI DSS
Payment Card Industry
Typing

Summary

The Customer Service Representative (CSR) serves as an immediate point of contact for customers and provides timely review and update of accounts through multi-channel support options regarding all inquiries, account maintenance, EZ TAG fulfillment, and multifaceted resolutions.
Must maintain Payment Card Industry (PCI) compliance as it relates to collecting and processing accurate payments.
This position is required to meet/exceed specific performance metrics that directly impacts the customer experience which can have a direct impact in generated revenue.
The CSR increases and maintains expert knowledge of Harris County Toll Road Authority (HCTRA) products and services and is expected to keep up-to-date with policy, procedural, and product updates.

Duties & Responsibilities % of Time Spent (5% or Greater)

Addresses customer inquiries and maintains customer accounts through multi-channel support options according to specific guidelines and procedures. Inquiries can involve tag fulfillment and multifaceted account resolutions. (60%)
Maintains PCI compliance as it relates to collecting and processing accurate payments with credit card and/or banking information. (15%)

Meets/exceeds daily qualitative and quantitative targets to maintain operational standards and strengthen customer satisfaction. (15%)
Reconciles payments, toll tags, and prepares end-of-day reports as specified per section. (5%)

Builds expert and dynamic knowledge of HCTRA products and services; keeps abreast of all procedural and product updates and implementing as directed. (5%)

Knowledge, Skills and Abilities

Ability to speak clearly, correctly and listen effectively.
Knowledge of basic math.
Good written and interpersonal skills.
Strong customer service skills.
Good analytical and organization skills.
Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
Must possess keyboarding skills of 30 wpm and 10-key touch.
Ability to work in a team environment and be open to change.
Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented.
Ability to exercise tact and to handle customer interactions in a fast, courteous and efficient manner.
Ability to establish and maintain effective working relationships with others.
Must be able to maintain confidentiality.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10526955
Position Id: 8992501
Posted 6 days ago

Company Info

About B12 Consulting

With our Products and Platforms coupled with our Technology Partners, we provide an end-end solution including Hardware, Software and Consulting. In addition, we specialize in full-service Enterprise Agile consulting group specializing in Agile-Lean Portfolio & Product Management practices and for clients globally.

We agree that Culture Eats Strategy for Lunch ! Our seamless adherence to people and processes coupled with our consistent delivery of outstanding solutions and great customer experiences champions your transformational needs!

Our Company
B12 is led by a highly qualified team from the industry. The team is comprised of individuals who have led business and technology transformations across the globe in Telecommunications, Retail, HealthCare and Management Consulting.

We are a minority, women-owned global products & solutions company headquartered in Dallas, Texas, with locations in San Diego, Las Vegas, Boston, Bangalore, and Sydney. Our growing company, started in 2013 by Dr. Neena Biswas, supports projects and teams in 18 countries with marquee clients globally.

More than Services
B12 Consulting embraces a culture of giving back with deep expertise in telecom, retail, and healthcare. It started with the idea that if we can facilitate greater collaboration and information sharing around the world, we can make a significant difference in the lives of many.

International Award recipient in India for creating opportunities for women in technology
Charter Member of The Indus Entrepreneurs (TiE)
Active Member of Alliance of Technology and Women supporting GREAT MINDS Our future leaders
Community Leader working with the Michael Finley Foundation Helping our children and families

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Contact the job poster

Anil Kumar

Recruiter @ B12 Consulting

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Houston, Texas

•

5d ago

Knowledge, Skills & Abilities: Ability to speak clearly, correctly and listen effectively.Knowledge of basic math.Good written and interpersonal skills.Strong customer service skills.Good analytical and organization skills.Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.Must possess keyboarding skills of 30 wpm and 10-key touch.Ability to work in a team environment and be open to change.Multi-tasking capabiliti

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Contract

15 - 18

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