ServiceNow Project Manager – Job Description

Job Title: ServiceNow Project Manager
Rate: $60/hr C2C
Location: Remote 
Duration: 6 Months
Employment Type: C2C
Interview: Virtual

Position Summary

We are seeking an experienced ServiceNow Project Manager to lead and manage enterprise ServiceNow implementation, enhancement, integration, and transformation initiatives. The ideal candidate will have strong project management experience along with a solid understanding of the ServiceNow platform, Agile delivery, stakeholder management, and IT service management processes.

Key Responsibilities

• Lead ServiceNow projects from initiation through implementation and production deployment.

• Define project scope, objectives, timelines, milestones, deliverables, and resource requirements.

• Partner with business stakeholders, Product Owners, ServiceNow developers, architects, QA teams, and IT leadership to ensure successful delivery.

• Manage ServiceNow implementations and enhancements across modules such as ITSM, ITOM, ITAM, CMDB, CSM, HRSD, and Service Portal.

• Gather business requirements and translate them into project plans, user stories, functional requirements, and delivery roadmaps.

• Manage project schedules, budgets, risks, issues, dependencies, and change requests.

• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.

• Track project progress and provide regular status reports, dashboards, and executive-level communications.

• Coordinate ServiceNow integrations with enterprise applications, APIs, identity platforms, and other IT systems.

• Work closely with technical teams to ensure ServiceNow configurations, workflows, integrations, and customizations meet business requirements.

• Manage UAT, defect resolution, release planning, deployment, and post-production support.

• Identify project risks and dependencies and develop mitigation and contingency plans.

• Coordinate vendor and third-party resources involved in ServiceNow initiatives.

• Ensure projects follow organizational IT governance, security, compliance, and change-management standards.

• Drive continuous improvement and adoption of ServiceNow capabilities across the organization.

Required Skills

• 7+ years of Project/Program Management experience in enterprise IT environments.

• Strong experience managing ServiceNow implementation and enhancement projects.

• Hands-on understanding of ServiceNow ITSM and ITIL processes.

• Experience with Agile/Scrum and Waterfall methodologies.

• Strong knowledge of ServiceNow modules, workflows, integrations, CMDB, and platform capabilities.

• Experience with Jira, Confluence, ServiceNow, MS Project, and/or Azure DevOps.

• Strong stakeholder, vendor, risk, issue, and dependency management skills.

• Excellent communication and presentation skills.

• Ability to work with both technical and non-technical stakeholders.

• Experience managing multiple projects and competing priorities in an enterprise environment.

Preferred Qualifications

• PMP, PMI-ACP, CSM, or equivalent certification.

• ServiceNow Certified System Administrator or relevant ServiceNow certification.

• ITIL certification.

• Experience with ServiceNow ITOM, ITAM, CMDB, CSM, or HRSD.

• Experience managing large-scale ServiceNow transformation or migration initiatives.

• Experience with ServiceNow integrations, APIs, and enterprise architecture.

• Financial management experience including budget tracking, forecasting, and resource planning.

Compensation & Engagement

Rate: $60/hr C2C
Duration: 6 Months
Engagement: C2C
Interview: Virtual