Location: [Washington, DC / Plano, TX / Brooklyn, NY / Hybrid Remote — confirm]
Description
Company Profile:
At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by our Mediterranean heritage, a passion for bold flavors, and a belief that food should fuel full lives. We prioritize authenticity, curiosity, and the pursuit of excellence in everything we do. We are working towards something big, together.
We foster a culture built on five core values:
Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
Passion for Positivity: We greet each day with warmth and possibility.
Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.
Product Manager, Retail E-Commerce
We are looking for a high-ownership, guest-obsessed, and commercially minded Product Manager, Retail E-Commerce to help shape the future of CAVA’s digital guest experience across our mobile app and website.
This role sits at the center of CAVA’s digital growth engine. You will identify opportunities, understand guest behavior, form hypotheses, launch experiments, measure results, and scale the experiences that drive meaningful business outcomes. Your work will directly influence how guests discover CAVA, browse the menu, customize meals, order, reorder, engage with loyalty, and build CAVA into their everyday routines.
This is not a ticket-administration role. We are looking for a strategic product operator who knows how to create clarity, not bureaucracy. You will own the product thinking: the guest problem, business opportunity, hypothesis, prioritization logic, success metrics, and learning agenda. You will partner closely with Engineering, Design, Analytics, Marketing, Loyalty, CRM, and Operations to bring the right ideas to life with speed and discipline.
The right candidate thrives in a rapid experimentation environment and knows how to move through the full loop: analyze, ideate, hypothesize, test, measure, learn, and scale. You should be energized by measurable outcomes like conversion, average order value, sessions, retention, frequency, digital sales, and guest satisfaction.
You should also be passionate about building smarter ways of working. That may mean using AI tools, automation, templates, product operations practices, or stronger cross-functional rituals to reduce manual admin work. It also means partnering with engineers as owners, not order-takers — giving them the problem, context, constraints, and success criteria so they can help shape technical tasks, implementation plans, and scalable solutions.
This job description is not intended to be a comprehensive list of all duties and responsibilities of the position, and such duties and responsibilities may change without notice.
What You’ll Do:
Own Digital Product Strategy for App + Web Growth
- Own and evolve key areas of the CAVA mobile app and website guest experience, with a focus on retail e-commerce, digital ordering, personalization, menu discovery, checkout, reorder, loyalty, and conversion.
- Translate business goals, guest insights, behavioral data, and cross-functional priorities into clear product strategies, roadmaps, and experimentation plans.
- Identify high-impact opportunities across the digital funnel, including browse, menu discovery, item customization, cart, checkout, payment, reorder, loyalty engagement, and post-order experiences.
- Define crisp problem statements, product hypotheses, guest outcomes, business outcomes, and success metrics.
- Prioritize opportunities based on guest impact, commercial value, operational feasibility, technical complexity, speed to market, and learning potential.
Lead Rapid Experimentation + Measurable Growth
- Build and lead a rapid experimentation practice across CAVA’s app and web experiences.
- Move quickly from insight to idea to test to readout, with a bias toward learning fast and scaling what works.
- Design experiments and optimizations that improve measurable outcomes such as conversion, AOV, sessions, digital engagement, retention, frequency, digital sales, and guest satisfaction.
- Partner with Analytics, Engineering, Design, Marketing, CRM, Loyalty, and Operations to develop test plans with clear hypotheses, guardrails, and success criteria.
- Use experiment results to make strong recommendations on whether to scale, iterate, pause, or stop.
- Build a culture of learning by documenting test results, insights, decisions, and next steps in a way that is clear, actionable, and easy for teams to use.
Understand Guests, Data + Digital Behavior
- Deeply understand CAVA guests and how they discover, evaluate, order, customize, reorder, and engage with CAVA digitally.
- Use quantitative and qualitative insights to uncover guest pain points, behavioral patterns, friction, and growth opportunities.
- Analyze funnel performance, guest feedback, usability insights, competitive experiences, operational signals, and digital analytics.
- Monitor key e-commerce metrics, including conversion rate, average order value, sessions, cart abandonment, checkout completion, reorder rate, loyalty engagement, retention, and digital sales.
- Partner with Data and Analytics teams to improve tracking, dashboards, measurement frameworks, and experimentation readouts.
- Turn complex data into clear insights, compelling narratives, and actionable product recommendations.
Create Clarity Without Creating Bureaucracy
- Own the product context behind the work: the problem, guest need, business opportunity, hypothesis, desired outcome, constraints, and decision criteria.
- Create lightweight, high-quality product briefs, experiment charters, decision documents, acceptance criteria, and measurement plans that help teams move quickly and confidently.
- Partner with Engineering and Design to translate product direction into execution plans while creating space for engineers to own technical tasks, implementation details, sequencing, and delivery plans.
- Maintain enough backlog visibility and prioritization discipline to ensure alignment and accountability, without allowing ticket management to become the center of the role.
- Use AI, automation, templates, product operations tools, and better rituals to reduce repetitive administrative work.
- Continuously improve how the team works by streamlining discovery, documentation, ticketing, QA, launch readiness, experiment readouts, and stakeholder communication.
- Ensure launches are guest-centered, operationally sound, measurable, on-brand, and built to learn.
Partner Cross-Functionally to Drive Impact
- Serve as a trusted product partner across Digital, Technology, Marketing, Loyalty, CRM, Data, Guest Experience, Culinary, Operations, Finance, and external partners.
- Bring structure and momentum to ambiguous opportunities by aligning teams around the problem, the goal, the test, and the decision.
- Communicate clearly with technical and non-technical audiences, including product updates, experiment results, tradeoffs, risks, and recommendations.
- Build strong relationships with Engineering and Design, ensuring they have the context to contribute strategically, not just execute tasks.
- Stay current on e-commerce, restaurant technology, mobile app experiences, loyalty, personalization, AI, digital ordering, and retail growth trends.
- Translate emerging trends and tools into practical opportunities for CAVA’s guest experience and business performance.
The Qualifications:
- 4–6+ years of product management experience, preferably in retail, restaurant, hospitality, consumer e-commerce, marketplace, digital ordering, mobile app, loyalty, or growth product environments.
- Proven experience driving measurable business outcomes through digital product improvements, experimentation, funnel optimization, or e-commerce growth.
- Strong understanding of product discovery, experimentation, prioritization, delivery, launch, measurement, and iteration.
- Experience working closely with Engineering, UX Design, Analytics, Marketing, CRM, Loyalty, and Operations teams.
- Demonstrated ability to translate guest insights and business goals into clear product strategies, roadmaps, experiments, and execution plans.
- Experience with A/B testing, hypothesis development, KPI definition, funnel analysis, and post-launch measurement.
- Strong analytical skills with the ability to turn data into insight, insight into action, and action into measurable impact.
- Ability to write clear product briefs, hypotheses, acceptance criteria, and measurement plans without creating unnecessary process.
- Experience working in product environments where Product, Engineering, Design, and Analytics share ownership of delivery quality.
- Comfort partnering with engineers who contribute to technical scoping, task creation, sequencing, and implementation planning.
- Familiarity with analytics, experimentation, or product tools such as Amplitude, GA4, Looker, Tableau, Power BI, Optimizely, LaunchDarkly, Jira, Asana, Figma, Datadog, or similar platforms.
- Curiosity and fluency around AI-enabled tools, automation, personalization, recommendation systems, digital experience optimization, or product operations systems.
- Restaurant, food, retail, hospitality, or omnichannel commerce experience preferred.
What Makes You Successful:
- You are self-led and self-motivated. You do not wait for perfect direction; you find the opportunity, frame the problem, and move the work forward.
- You are a strategic product operator. You know how to bring clarity to ambiguity, focus teams on outcomes, and reduce low-value process.
- You are experiment-minded. You think in hypotheses, test quickly, measure carefully, and scale what works.
- You are guest-obsessed. You care deeply about making the digital experience easier, faster, more intuitive, more personalized, and more delicious.
- You are commercially sharp. You understand how product decisions connect to conversion, AOV, sessions, frequency, retention, loyalty, and revenue.
- You are highly collaborative. You build trust across functions and create an environment where the best ideas can come from anywhere.
- You are technically fluent. You can partner effectively with engineers, understand tradeoffs, and ask smart questions without needing to be the engineer.
- You are not precious about who writes the ticket. You care that the team has shared context, clear decisions, strong execution, and measurable outcomes.
- You are clear and structured. You create just enough documentation to drive alignment without slowing the team down.
- You are curious about AI and modern product tooling. You actively look for ways to make discovery, delivery, measurement, and communication faster and smarter.
- You are energized by pace. You thrive in a fast-moving, high-growth environment where learning and action happen together.
How This Team Works:
CAVA’s Digital Product team is built for speed, learning, and measurable impact. We work in a rapid experimentation environment where ideas move from insight to hypothesis to test to measurement to scale.
We believe the best Product Managers are not ticket machines. They are strategic problem-solvers who bring clarity to ambiguity, identify the highest-value opportunities, and help teams make better decisions faster.
In this role, you will own the product direction, guest insight, business case, prioritization logic, success metrics, and learning agenda. You will partner closely with Engineering and Design to shape the solution and delivery approach, with engineers actively contributing to technical tickets, implementation details, sequencing, and execution planning.
The goal is not more documentation. The goal is better context, faster learning, cleaner execution, and measurable guest and business impact.
Success in This Role Looks Like:
- CAVA’s app and website experiences become easier, smarter, faster, and more effective at helping guests order.
- High-impact experiments move from insight to launch to readout with speed, clarity, and accountability.
- Product decisions are grounded in guest insight, business value, operational reality, and measurable outcomes.
- Conversion, AOV, sessions, retention, frequency, digital engagement, and digital sales improve through disciplined product iteration.
- Engineers, designers, analysts, and stakeholders have the context they need to contribute strategically and move quickly.
- Administrative overhead decreases through better tooling, AI, automation, templates, shared ownership, and stronger operating rhythms.
- Stakeholders view Product as a strategic partner that brings curiosity, urgency, structure, and measurable impact.
Physical Requirements:
- Ability to maintain a stationary position to operate a computer and other office equipment.
- Must be able to identify, analyze, and assess details.
- Ability to communicate with others and exchange information accurately and effectively.
- Ability to move about to support ordinary restaurant, food production support, or office operations, as applicable.
- Ability to work in a constant state of alertness and in a safe manner.
What We Offer:
- Competitive salary, plus bonus and long-term incentives*
- Early Wage Access
- Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
- Health, Dental, Vision, Telemedicine, Pet Insurance, plus more
- 401k enrollment with CAVA contribution
- Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
- Free CAVA food
- Casual work environment
- The opportunity to be part of a rapidly growing brand
*Indicates qualifying eligible positions only.
CAVA — joining “A culture, not a concept.”
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information, or any other characteristic or protected classes as defined by federal, state, or local law.
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