Overview:We are seeking an entry-level or early-career Helpdesk Technician to provide first-level support for end-user issues across phone, email, and chat. This role will serve as the on-site technical resource for escalations that cannot be resolved remotely by the Service Desk. You will work closely with enterprise support teams while gaining hands-on experience in a global organization.
Key Responsibilities:- Provide first-level phone support for end users, responding to issues submitted through phone, email, and chat.
- Utilize the ServiceNow ticketing system to document, track, and resolve support requests.
- Troubleshoot technical issues remotely whenever possible; escalate and handle on-site issues that cannot be resolved by the central Service Desk.
- Serve as the hands-on support technician for the site, coordinating with other enterprise IT teams as needed to drive resolution.
- Assist with basic account administration, device troubleshooting, and software support.
- Maintain a professional and customer-focused approach when interacting with users at all levels.
Required Skills & Qualifications:- Strong communication and customer service skills.
- Basic understanding of O365 administration and support.
- Familiarity with Active Directory for tasks such as password resets, account lookups, or group membership updates.
- Ability to work effectively within ticketing systems (ServiceNow experience is a plus).
- A proactive, eager-to-learn mindset with the ability to follow established processes.
Ideal Candidate Profile:- Perfect for entry-level candidates looking to gain hands-on experience in a global enterprise environment.
- Open to candidates with previous Service Desk or Helpdesk experience, especially within large, enterprise settings.
- Motivated, dependable, and enthusiastic about building their technical skillset and growing professionally.
Job Type & LocationThis is a Contract position based out of Oshkosh, WI.
Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Oshkosh,WI.
Application DeadlineThis position is anticipated to close on Mar 21, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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