IT Support Engineer (VDI, Intune, MFA)

Polished Job Description

Responsibilities
Serve as the primary point of contact for end users seeking technical assistance via phone, email, or help desk tickets.
Troubleshoot hardware, software, and networking issues across Windows, mobile devices, and virtual desktop environments.
Deliver prompt, accurate, and professional support with strong customer service and communication skills.
Install, configure, and maintain desktop systems, applications, and peripheral devices.
Escalate complex or unresolved issues to IT teams or external vendors as necessary.
Maintain detailed, accurate documentation of incidents and resolutions within Jira Service Management.
Assist with user account creation, password resets, MFA configuration, and access management across Azure Windows PC, Active Directory, Office 365, custom R&T applications, RSA, Okta, JIRA, SharePoint, and related systems.
Provide expert-level support for Office 365, JIRA, Confluence, SharePoint, OneDrive, and collaborative tools.
Participate in IT initiatives including system upgrades, deployments, rollouts, and migrations.
Follow established IT procedures, SOPs, and documentation for recurring tasks and incidents.
Educate end users on technology best practices, security awareness, and standard workflows.
Manage full onboarding and offboarding processes, including equipment setup, access provisioning, and system deactivation.
Administer and support VDI environments, including Azure Virtual Desktop deployments and configuration updates.
Manage device deployments, patching schedules, and compliance through Azure Intune.
Identify, remediate, and track vulnerabilities across Windows systems and third-party applications deployed to VDIs.
Participate in rotating on-call support for nights and weekends according to the team schedule.

Skills

Help Desk Support Desktop Support Technical Troubleshooting Windows OS Active Directory Office 365 Deployment Customer Service Networking VDI Support Azure Intune MFA Support Patching Vulnerability Management

Top Skills

• Help Desk Support
• Desktop Support
• Troubleshooting
• Windows Administration
• Active Directory
• Office 365 Administration

Additional Skills & Qualifications
Experience managing and supporting VDI deployments in an Azure-based environment.
Proficiency with Azure Intune for device management, patching, and application deployment.
Strong understanding of vulnerability management across Windows and third-party software.
Ability to configure and support MFA solutions (Okta, RSA, Azure MFA).
Availability for scheduled on-call rotations (nights/weekends).

Experience Level

Expert-Level
Job Type & Location
This is a Contract to Hire position based out of New York, NY.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Feb 26, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.