Field Support Engineer

RESPONSIBILITIES:
Kforce is immediately adding a full-time Field Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Spring, TX.

Key Tasks:
* Applies intermediate level of subject matter knowledge to solve a variety of common business issues
* Works on problems of moderately complex scope
* Acts as an informed team member providing analysis of information and limited project direction input
* Exercises independent judgment within defined practices and procedures to determine appropriate action
* Follows established guidelines and interprets policies
* Evaluates unique circumstances and makes recommendations
* Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
* Integrate technical knowledge and business understanding to create solutions for customers
* Resolve most technical incidents independently within your technical area
* Work with team members to resolve more complex or cross-technology incidents
* Identify potential escalations and alert management proactively
* Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
* Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
* Balance internal needs with customer needs within defined parameters
* May identify additional services that could lead to future service revenue growth
* May provide technical consulting during contract renewal discussions
* Build strong relationship with management in assigned accounts
* Influence delivery decisions on assigned account plans
* Drive Customer Expectation management as part of escalation process
* Manage small projects/programs in the team

REQUIREMENTS:
* Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years of working experience in related fields desired
* Broad knowledge of company products and services offerings. Basic knowledge of corporate organization, job, and policies
* Comprehensive business, technical, or functional knowledge
* Well versed in core technical competencies (OS, networking, core company applications)
* Able to communicate effectively and tactfully to technical level, first- and middle-level management within an organization
* Active listening skills and ability to adjust messages to audience level
* Problem-solving skills (proactive, reactive and creative)
* Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
* Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
* Basic project management, communication, and analytical skills
* Able to suggest operational efficiencies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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