Senior ServiceNow Application Developer

Location: Washington, DC 20002
Work Arrangement: Onsite
Contract Length: 24+ Months

The ideal candidate should meet or exceed the required experience outlined in the Skills Checklist.

Position Description

We are seeking an experienced Senior ServiceNow Application Developer to support the development, administration, maintenance, and enhancement of an enterprise ServiceNow platform.

The role involves configuring and maintaining ServiceNow applications across multiple modules, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Source-to-Pay (S2P), IT Asset Management (ITAM), and other relevant modules.

The ideal candidate will have strong ServiceNow platform fundamentals, experience supporting enterprise workflows, and the ability to collaborate effectively with technical teams and business stakeholders. The candidate will develop scalable, secure, user-friendly solutions that align with business requirements and improve service delivery.

Essential Responsibilities

• Administer and maintain the ServiceNow instance, supporting daily platform operations and maintenance.

• Configure and maintain ServiceNow applications, including forms, lists, workflows, flows, notifications, and reports.

• Develop and enhance solutions across ServiceNow modules, including ITSM, HRSD, S2P, ITAM, and other relevant applications.

• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.

• Gather business requirements and translate them into effective technical solutions.

• Coordinate with technical teams on development, platform changes, and ongoing support.

• Follow ServiceNow best practices, prioritizing configuration over customization and ensuring upgrade readiness.

• Troubleshoot platform issues, resolve defects, and improve existing workflows and processes.

• Create and maintain technical documentation, configuration details, process flows, and user guides.

• Collaborate with internal IT teams, vendors, and implementation partners.

• Ensure platform configurations align with security requirements and established development standards.

• Support continuous improvement initiatives to enhance platform functionality and user experience.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience.

• Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.

• Strong knowledge of ServiceNow platform fundamentals, including:

  • Forms, lists, tables, and dictionary configuration

  • Business Rules, Client Scripts, UI Policies, and UI Actions

  • Roles and Access Control Lists (ACLs)

  • Update Sets and platform administration

• Proficiency in JavaScript for ServiceNow scripting, including Business Rules, Client Scripts, and UI Policies.

• Experience integrating ServiceNow with external systems through REST and SOAP APIs.

• ITIL Foundation certification or equivalent knowledge of IT Service Management (ITSM) processes.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) certification.

• Experience with ServiceNow modules such as ITSM, HRSD, S2P, Customer Service Management (CSM), or Security Operations (SecOps).

• Experience building and supporting integrations using REST APIs, Integration Hub, and data imports.

• Experience working in public-sector, education, K–12, or other highly regulated environments.

Skills Checklist