Technical Support Management (TSM) Specialist

Technical Support Management (TSM) Specialist

Dfuse Technologies is an award-winning digital transformation company. By harnessing bold, next-generation technologies, we create modern, cost-effective, and sustainable outcomes for our customers. We are seeking passionate IT professionals who want to drive innovation and shape the future of digital solutions. We are actively seeking qualified candidates to fill the role of Technical Support Management (TSM) Specialist for a USCG program.

Job Summary:

The Technical Support Management (TSM) Specialist will support tracking deficiency records and processes including but not limited to: Surveillance (Product Verification/Procedure Review), Test Witnessing, Compartment Completion Inspection, Corrective Action Requests (CAR), Trial Cards, and Project Management records.

Key Responsibilities:

· Track deficiencies; manage TSM database; support trial events; generate reports

· Provide TSM System and Electronic Trial Card (ETC) system overview using the TSM user guide to cover basic user functions to the government personnel, USN Board of Inspection and Survey (INSURV) team members, and shipbuilder personnel.

· Develop and maintain ship unique data and database for OPC PRO deficiency record input into the ETC tool and TSM system.

· Assist personnel in maintaining and updating the status of deficiency records from creation through closure in the ETC tool and TSM system.

· Assist in the preparation of technical briefings, assessments, audits and milestone reviews.

· Utilize available programs, tools, and data sources; assist in the preparation of weekly program management reports, program technical and financial metric status reports, and other reports.

· Provide trial card status reports, through metrics, and progress the correction of deficiencies post-trials; in support of dock side and at-sea portions of trials.

· maintain the ability to provide ETC creation during pre-trial production inspection and test cycles.

· Maintain the ability to transfer current cutter ETC tool pre-trial deficiencies (1 List), Quality CARs, and prior cutter(s) rollover trial card data into the TSM system.

· Assist personnel with the creation of new trial cards using the ETC tool.

· Assist personnel with pre-screening and screening activities before, during and post trials.

· Assist with the tracking, defect coding, and other applicable technical assistance on all trial cards from the ETC tool creation, through closure in the TSM system.

· Maintain a deployable mini-local area network for sea trials consisting of a maximum of twenty (20) laptops and associated network infrastructure to support dock side and at-sea portions of trials to record deficiencies in the TSM system.

· Respond to trial card database requests pre, during, and post trials.

Required Qualifications:

· U.S. Citizen

· Proficient in the use of the Government TSM system and the ETC tool.

· Expertise in Microsoft Office suite applications.

· Knowledge of ship construction deficiency records management process.

Required Certifications:

· Security+

Required Education:

· Bachelor’s degree or at least 6 years of relevant experience.

Clearance:

· SECRET

Location:

· Mobile, AL