The Senior Vice President, IT Technology Services will serve as the executive authority for infrastructure strategy, global platform operations, end-user technology services, and operational technology execution across The Fedcap Group.
This role ensures the reliability, scalability, security implementation, and operational readiness of the organization’s infrastructure and user technology environment across a geographically distributed enterprise. As the organization continues to expand across regions and service lines, the SVP will lead the evolution of infrastructure and operational capabilities to support sustainable growth, new site activation, and acquisition integration.
Reporting to the CIO, the SVP partners closely with Security, Systems & Engineering, Data & Analytics, and operating leadership to ensure infrastructure services are standardized, resilient, globally coordinated, performance-driven, and aligned with enterprise governance requirements.
Core Responsibilities
Infrastructure Strategy, Architecture & Global Capacity Planning
- Define and maintain enterprise infrastructure, cloud, and network architecture standards across all operating regions.
- Establish capacity forecasting to support organizational expansion.
- Lead global platform standardization to reduce fragmentation across locations.
- Drive cloud cost optimization and platform spend visibility
Global Network & Telecommunications Governance
- Govern wide-area, local-area, wireless, and telecommunications architecture across domestic and international sites.
- Manage global carrier relationships and redundancy planning.
- Standardize connectivity and firewall implementation models across locations.
IT Service Management & Distributed End-User Support
- Lead enterprise IT Service Desk operations serving a distributed workforce.
- Establish consistent service-level standards across regions.
- Define, govern, and report on enterprise service-level agreements for infrastructure, service desk, and platform services.
- Implement formal incident, problem, and change management disciplines.
- Ensure consistent user experience across global operations.
- Manage physical locations security access systems and related hardware.
End-User Computing, Hardware Lifecycle & Mobile Device Management
- Govern global end-user device standards.
- Oversee hardware procurement, deployment, refresh cycles, and secure disposal across regions.
- Maintain enterprise-wide asset inventory and configuration management discipline.
- Lead mobile device management platform operations and global policy enforcement.
- Ensure endpoint security implementation aligns with defined control standards.
Infrastructure Operations & Reliability
- Ensure high availability and performance of infrastructure supporting global operations.
- Lead proactive monitoring, incident coordination, and cross-regional root cause remediation.
- Maintain infrastructure performance indicators and operational dashboards.
- Track and report SLA performance and continuous improvement initiatives.
Business Continuity & Disaster Recovery
- Execute disaster recovery plans aligned with enterprise standards across operating regions.
- Conduct cross-regional recovery testing and readiness exercises.
- Support enterprise continuity planning in coordination with executive leadership.
Acquisition Integration & Expansion Enablement
- Lead infrastructure due diligence assessments for new entities and expansion initiatives.
- Execute standardized infrastructure integration across acquired or newly launched locations.
- Ensure rapid and consistent technology enablement for new programs and geographic markets.
Qualifications
- 15+ years of progressive leadership in IT infrastructure, service operations, and distributed enterprise environments.
- 5+ years in executive management with a large globally distributed organization.
- Demonstrated expertise in cloud architecture, network governance, and service management transformation as well as post merger integration.
- Experience managing large-scale endpoint environments and mobile device management platforms.
- Experience operating in regulated environments.
- Proven ability to scale infrastructure in growth-oriented, multi-location organizations.
- Strong executive communication and operational leadership skills.
- This is an on-site at 633 3rd avenue New York, NY
About The Fedcap Group
We believe in the Power of Possible. Every year, our family of affiliates helps hundreds of thousands of children, youth, and adults build pathways to long-term economic and social well-being. We’re looking for smart, innovative, and mission-driven individuals who share our vision and values. Join us and help expand what’s possible for people everywhere.
Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.
For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.
The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact. The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.
The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.
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