ITC Published Job Description Template
SaaS Applications Support Specialist
Are you a technically curious problem-solver who thrives at the intersection of end-user support and platform administration? Our client is looking for a SaaS Applications Support Specialist to join a collaborative, high-visibility IT team where you'll play a key role in keeping enterprise platforms running smoothly-and making them better. This is a mid-level opportunity for someone who loves digging into systems, building solutions, and making a real impact across a global organization. If you're ready to grow your skills across a diverse portfolio of platforms with mentorship and autonomy, this is the role for you.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact
- Job Type: Full-Time
- Location: Remote
- Compensation: This job is expected to pay about $60,000-$75,000/year depending on experience
- No Visa Sponsorship Available for this role
What You'll Do:
- Serve as the primary support contact for enterprise SaaS platforms-triaging, prioritizing, and resolving incidents and service requests across tools like Salesforce and NetSuite via an ITSM ticketing system.
- Perform hands-on platform administration including user management, permission sets, workflows, reports, and dashboards in Salesforce, as well as user setup and configuration in NetSuite.
- Assist in configuring and maintaining integrations between platforms using tools such as Workato and participate in UAT for new features and enhancements.
- Identify and document opportunities to streamline workflows, improve platform usability, and contribute to system enhancement projects and data migrations.
- Support SOX compliance activities including audit trail reviews, access reviews, and change management documentation while maintaining SOPs and training materials.
What Gets You the Job:
- 2+ years of experience in a SaaS support, IT helpdesk, or applications analyst role with hands-on administration of at least one major enterprise platform (CRM, ERP, ITSM, or similar).
- Experience with Salesforce administration (Sales Cloud or similar), including user management, profiles, flows, and dashboards.
- Proficiency working within an ITSM ticketing system such as Freshservice, ServiceNow, or Zendesk, with strong troubleshooting and analytical skills.
- Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders.
- Ability to work independently in a fully remote environment, managing multiple priorities-bonus points for familiarity with NetSuite, Workato, or SOX compliance requirements.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery, helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Don't miss this opportunity to join a team that values your growth, gives you visibility across cutting-edge platforms, and supports you every step of the way. Apply today and take the next step in your tech career-your next great role is waiting.
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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