IT Applications Operations Analyst

Position Summary

The IT Applications Operations Analyst Career supports large-scale enterprise application operations, with a strong focus on utility systems and integrated platforms. This role performs basic to intermediate operational and analytical tasks under the direction of senior analysts, following established Run Books, Playbooks, and procedural guidelines.

The analyst applies technical expertise in Linux, Oracle databases, and system integrations to troubleshoot, maintain, and enhance complex application environments. The position requires experience in large application operations and the ability to support high-availability, 24-hour processing systems critical to billing and customer service operations.

Note: Candidates with Smart Meter (AMI) experience, particularly those with hands-on experience supporting Itron UIQ applications, may be considered for a Career or Senior-level role with commensurate compensation, based on qualifications and experience.

Key Responsibilities

• Analyze existing application interfaces and tools; prepare logical models and procedures.
• Develop SQL code and scheduling scripts; test and debug application interfaces and tools.
• Diagnose, isolate, and resolve data and performance issues across systems.
• Perform planned and ad-hoc corrective maintenance to ensure continuous system operations.
• Investigate and resolve incidents, bugs, exceptions, and discrepancies in applications and data.
• Ensure accuracy and integrity of usage or operational data collected, processed, and reported.
• Provide oversight of 24-hour clock package processing to ensure timely delivery aligned with operational SLAs.
• Support recovery and reprocessing of failed jobs to ensure accurate reporting and data presentation.
• Prepare system and development documentation and obtain necessary approvals.
• Develop conversion and implementation plans.
• Collaborate with internal stakeholders to define, document, and refine system requirements and deliverables.
• Propose enhancements to procedures, processes, and tools.
• Communicate clearly and professionally with technical and non-technical stakeholders.
• Provide backup operational support as needed.
• Interact with vendors and contractors when required.

Required Qualifications

• Bachelor s degree in Computer Science, Business, or related field (or equivalent experience).
• 5+ years of experience in application operations, infrastructure technologies, and operational support.
• Experience designing, deploying, and troubleshooting large-scale, complex infrastructure and application systems.
• Strong experience with:
• Linux server environments
• Oracle databases
• SQL development and performance troubleshooting
• Application integration and batch/job scheduling
• Familiarity with enterprise infrastructure components including networks and backup systems.
• Excellent analytical, problem-solving, and technical troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively across multiple departments.

Preferred Experience

• Experience supporting large-scale utility or enterprise systems.
• Experience working in regulated utility or highly structured environments.
• Knowledge of operational processes and system integrations.
• Exposure to high-availability, 24/7 operational support models.