Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
SummaryProvide operational product experience ownership for the enterprise Verint Operations Manager platform within the Performance Enablement Organization (PEO). This role owns how the business experiences and uses Operations Manager, while the Technology team owns the underlying product and technical delivery. The PXO serves as the primary liaison between Technology Product Owners, operational leadership, and business stakeholders to ensure operational execution needs are clearly translated, platform capabilities are fully understood, and configured solutions support consistent, scalable task and workflow execution.
You will define the operational vision and roadmap for optimizing Verint Operations Manager, including task orchestration, workflow standardization, and execution governance across back-office operations. You will ensure consistent, governed use of Operations Manager capabilities across the enterprise, partnering closely with Operational Analysts who execute configuration within defined standards and priorities.
Your role in our mission - Own and manage the operational roadmap for Verint Operations Manager, including workflow standardization and optimization initiatives.
- Define enterprise standards for task design, workflow structure, prioritization, and execution governance.
- Translate operational execution requirements into platform capabilities, configuration standards, and system requirements.
- Ensure operational workflows align with performance, compliance, and service-level expectations.
- Maintain strong documentation discipline, including operational standards, configuration guidance, and platform runbooks.
- Serve as a trusted advisor and subject matter expert to operational leaders and execution teams.
- Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, performance intent, and platform capabilities.
- Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution.
- Review analyst and vendor deliverables for quality, alignment to standards, and operational feasibility.
- Provide guidance and mentorship to Operational Analysts supporting Operations Manager initiatives.
- Communicate complex quality and analytics concepts in clear, executive ready language to support leadership decision making.
- Operate effectively in an agile, matrix based environment.
What we're looking for - Bachelor's degree in Business Administration, Operations, Information Systems, or related field, or equivalent relevant experience
- Extensive experience in back-office operational execution environments
- Demonstrated experience providing operational product ownership or business consulting for enterprise workflow or task management platforms
- Strong experience working at the intersection of operations and technology across complex, multi-account environments
- Deep experience with Verint Operations Manager or comparable workflow orchestration solutions
- Proven ability to standardize, optimize and scale operational execution models across multiple lines of business
What you should expect in this role - Fully remote position.
- Opportunity to travel through your work up to 10% of the time.
This posting is intended for pipelining. We will accept applications on an ongoing basis.
The pay range for this position is $80,600.00 - $115,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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