Position: Service Engineer – Data Center
Work Location: McCarran, NV
Initial Duration: 2+ Months
Extension: Yes, potential for long-term extensions
Contract-to-Hire: Possible
Opportunity Overview
Client is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware, including next-generation AI infrastructure.
Although the initial contract is for 2+ months, this is a long-term-oriented opportunity with potential extensions and possible conversion to a permanent position, depending on performance, business needs, and project requirements.
Mandatory Requirement: Once the engagement begins, the candidate must attend a weekly touchpoint call with the team.
Job Responsibilities
- Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
- Diagnose, troubleshoot, repair, and replace faulty server components to minimize downtime.
- Perform hands-on hardware installation, removal, replacement, and maintenance of:
- Memory (DIMMs), CPUs, power supplies, fans, and cooling components.
- HDDs/SSDs, RAID/HBA controllers, NICs, and other PCIe components.
- GPUs, accelerator hardware, motherboards, and system boards.
- Perform rack-and-stack operations, server deployment, cabling, component installation, and hardware configuration.
- Troubleshoot server hardware, BIOS/firmware, operating system, and hardware diagnostic issues.
- Perform BIOS and firmware updates and use server management tools such as Dell iDRAC, HPE iLO, or equivalent platforms.
- Execute reactive break/fix support and preventive maintenance according to established procedures.
- Work directly with customers and internal technical teams to communicate service status, resolve issues, and escalate complex problems when necessary.
- Maintain accurate service records, including diagnostics, troubleshooting steps, hardware replacements, and resolutions.
- Participate in on-call rotations and provide extended support coverage as required.
Required Qualifications
- Minimum 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
- Proven experience physically installing, diagnosing, repairing, removing, and replacing server hardware components.
- Experience troubleshooting server components, including memory, CPUs, storage, power supplies, RAID/HBA, NICs, cooling systems, PCIe devices, or GPUs.
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer-facing environment.
- Strong understanding of server hardware architecture, diagnostics, and systematic troubleshooting.
- Experience with BIOS/firmware and server management tools.
- Familiarity with Linux or similar operating systems.
- Ability to independently diagnose hardware failures and resolve technical issues.
- Strong customer service, communication, documentation, and problem-solving skills.
- Ability to lift up to 50 lbs., travel to customer sites, and work flexible or on-call schedules.
Preferred Qualifications
- Experience supporting Dell PowerEdge servers.
- Dell or other enterprise hardware certifications.
- Experience with Dell iDRAC, HPE iLO, or comparable server management platforms.
- Experience supporting GPU-based or AI server infrastructure.
- Knowledge of data center operations, rack-and-stack, structured cabling, and server deployment.
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
Important Note
AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience are encouraged to apply, even if they have not previously worked with AI platforms.
The primary requirement is hands-on server hardware troubleshooting, break/fix, component replacement, and maintenance experience.
