Apply Now

Service Desk Support Technician

Malvern, PA, US • Posted 1 day ago • Updated 1 day ago

Full Time

No Travel Required

On-site

$23 - $25/hr

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Job Details

Skills

Active directory
Microsoft 365
Windows Server
IT Support
Ticketing System
Communication
Identity Management
Microsoft Exchange
Microsoft Office
Microsoft Outlook
Microsoft Windows
Mobile Device Management
Service Desk
Technical Support

Summary

Overview
We are seeking a Service Desk Analyst to support end users in a fast-paced, onsite environment. This role focuses on troubleshooting and resolving issues across Microsoft 365, Exchange, Windows 11, and endpoint devices. This is a contract-to-hire opportunity with strong potential for long-term growth.

Key Responsibilities

Provide Level 1/2 technical support to end users across hardware, software, and network-related issues
Troubleshoot and support Microsoft 365 applications including Outlook, Teams, and OneDrive
Support and administer Microsoft Exchange (mailboxes, distribution lists, access issues)
Diagnose and resolve Windows 11 operating system issues
Provide endpoint support including laptops, desktops, and mobile devices
Manage user accounts, permissions, and access through Active Directory and related tools
Track, document, and resolve tickets through a ticketing system in a timely manner
Escalate complex issues to appropriate teams when necessary
Maintain clear communication with users and provide excellent customer service

Required Qualifications

2+ years of experience in a Service Desk or IT Support role
Hands-on experience with Microsoft 365 and Exchange
Strong knowledge of Windows 10/11 environments
Experience supporting endpoint devices (hardware and software)
Familiarity with Active Directory (user management, password resets, permissions)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills

Preferred Qualifications

Experience in a high-volume support environment
Exposure to mobile device management (MDM) tools
Basic networking knowledge (VPN, connectivity, etc.)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: CONTEMP
Position Id: 8934429
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Desk Support Technician

Malvern, Pennsylvania

•

Today

Description Position Description Department: Information Technology Grade: Position: Service Desk Support Technician Reports To: IT Service Delivery Manager The Service Desk Support Technician works with employees and customers across multiple business areas to answer questions and resolve issues with software and hardware, in alignment with the Information Technology team's objective to provide exemplary customer support to the enterprise. This role supports day-to-day IT operations by drivin

Full-time

USD 20.00 - 24.00 per hour

IT Service Desk Support Technician

Malvern, Pennsylvania

•

Today

Description The Service Desk Support Technician works with employees and customers across multiple business areas to answer questions and resolve issues with software and hardware, in alignment with the Information Technology team's objective to provide exemplary customer support to the Enterprise. This role supports day-to-day IT operations by driving timely resolution of service desk requests, maintaining clear communication with users, and supporting both on-campus and remote environments. Th

Full-time

USD 20.00 - 24.00 per hour

Sr Tech - IT Client Technology

Newtown Square, Pennsylvania

•

Today

Energy Transfer, a Fortune 50 organization, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and

Full-time

L2 Help Desk Support Engineer

King of Prussia, Pennsylvania

•

Today

Description We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization. Responsibilities: Deliver prompt

Easy Apply

Full-time

USD 30.00 - 34.00 per hour

Search all similar jobs