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Deployment Specialist - Healthcare AI, Customer Implementation & Success

Chelsea, NY, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

USD $160,000.00 - 190,000.00 per year

Fitment

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Job Details

Skills

Artificial Intelligence
Onboarding
Health Care
Management
Return On Investment
Customer Facing
Project Management
SQL
Startups
Employment Authorization

Summary

Salary range: $160K - $190K

Location: Chelsea, New York, NY

On-site work policy: 5 days in-office in Chelsea, New York City

About this role

We are looking for a Deployment Specialist with 3-5 years of experience to own the end-to-end customer lifecycle at Dart Health - a fast-growing clinical AI company backed by the Mayo Clinic. You'll be the bridge between our healthcare customers and our engineering team, ensuring every deployment drives measurable ROI and real-world impact.

What will you be doing?

Own the full customer journey from post-sale onboarding through ongoing success - running daily high-touch sessions during the first 2-3 weeks, then managing ongoing check-ins across 6-9 accounts
Serve as the sole Dart representative on client calls (often with 15+ stakeholders including clinicians and C-suite), navigating complex healthcare operations and building trusted relationships
Manage integrations with client EMRs, deploy the Dart platform, and train end users on how to use the product effectively
Translate customer needs and issues into clear, actionable requirements for the engineering team and follow up relentlessly to ensure timely resolution
Track and measure deployment ROI, identify opportunities for expansion, and help build scalable processes as Dart moves upmarket into enterprise health systems

Key Requirements

3-5 years of post-grad work experience with at least 1 year in a customer-facing role (implementation, deployment, project management, or similar)
Technical aptitude - comfortable with software systems and able to communicate effectively with engineers; SQL familiarity is a strong plus
Bachelor's degree from a top-20 university
Startup or high-growth experience - thrives in ambiguity, builds own processes, and moves fast
Must be based in or willing to relocate to NYC; in-person 5 days/week in Chelsea (U.S. work authorization required, no visa sponsorship)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183531
Position Id: 903f19dc263b4994be33fe655768af51
Posted 5 hours ago

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