Microsoft Dynamics CRM Business Process Analyst
Marici Solutions
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Job Details
Skills
- MicrosoftDynamicsCRM Business Process
Summary
We are seeking a skilled Microsoft Dynamics CRM Business Process Analyst to bridge the gap between business needs and technical solutions within the Dynamics 365 ecosystem. The ideal candidate will analyze, design, and optimize business processes while leveraging Microsoft Dynamics CRM to improve efficiency, customer experience, and operational performance.
Key Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business requirements.
- Map current and future-state business processes and identify improvement opportunities.
- Translate business needs into functional specifications for Dynamics 365 CRM solutions.
- Configure and customize Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Marketing).
- Work closely with developers, architects, and QA teams to ensure accurate implementation.
- Conduct gap analysis and recommend system enhancements or process changes.
- Support CRM data management, reporting, and dashboard creation.
- Facilitate user acceptance testing (UAT) and ensure successful deployment.
- Provide end-user training, documentation, and ongoing support.
- Ensure alignment with business goals and compliance standards.
- Bachelor s degree in Business, IT, or related field.
- 5+ years of experience as a Business Analyst with CRM systems.
- Strong experience with Microsoft Dynamics 365 CRM (Sales, Service, Marketing modules).
- Solid understanding of business process modeling (BPMN, flowcharts, etc.).
- Experience in requirements gathering, documentation, and stakeholder management.
- Knowledge of Power Platform (Power Apps, Power Automate, Power BI).
- Familiarity with Agile/Scrum methodologies.
- Strong analytical, problem-solving, and communication skills.
- Microsoft Dynamics 365 certifications (e.g., MB-210, MB-220, PL-200).
- Experience with integrations (APIs, Azure services, third-party tools).
- Knowledge of SQL, reporting tools, and data analytics.
- Experience in industries like finance, healthcare, or retail is a plus.
- Dice Id: 91138214
- Position Id: 8923181
- Posted 5 hours ago
Company Info
About Marici Solutions
MARICI Solutions is a global business consulting organization, where inspired & visionary people with a shared passion for innovation come together to make a difference. We take a holistic approach from various perspectives to deliver measurable results along the entire value chain. We work closely with our clients and provide distinct advantages to sustainably transform their business processes, which eventually grow their businesses.
Driven by the passion of offering state of the art, customized and high-quality information technology services, our experts from Germany & India came together in 2017 and formed MARICI Solutions GmbH. The company is registered in Germany & India and well funded for long term sustenance. The team at MARCI comprises of experts from various industry sectors who have more than a decade of diverse & international consulting experience. MARICI is expanding its business across multiple continents and has secured various projects from some of the eminent market giants.
We believe that Excellence, Collaboration, Commitment and Innovation are foundations for success.
By Collaborating with our stakeholders, we identify opportunities for growth and Innovation. Ongoing innovation results from a combination of strategy, processes, systems, and culture. Through our Commitment to Excellence, we accomplish complex assignments and inspire people to do great things together.
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