Customer Success Manager (CSM) - UiPath

Introduction:

We are seeking an experienced and customer-focused Customer Success Manager (CSM) - UiPath to drive adoption, value realization, and long-term success for enterprise customers using UiPath automation solutions. The ideal candidate will have a strong background in customer success, account management, or program management along with solid exposure to UiPath products and enterprise automation initiatives. This role requires a strategic mindset, strong stakeholder management skills, and the ability to partner with customers to maximize ROI from their automation investments.

Responsibilities:

Customer Engagement & Success

• Serve as the primary post-implementation contact for assigned UiPath customers.
• Build and maintain trusted relationships with business, IT, and automation stakeholders.
• Drive customer onboarding, adoption, and ongoing success initiatives.
• Conduct regular Quarterly Business Reviews (QBRs) and executive discussions.

Value Realization & Adoption

• Define and track customer success plans, KPIs, and ROI metrics.
• Identify opportunities to expand automation use cases across business functions.
• Promote UiPath best practices, governance standards, and scalable automation frameworks.

Issue Management & Advocacy

• Proactively identify customer risks and drive mitigation plans.
• Act as the voice of the customer and coordinate with internal technical and delivery teams.

Growth & Retention

• Support renewals and identify upsell/cross-sell opportunities.
• Drive customer retention and account expansion initiatives.

Enablement

• Guide customers in establishing and maturing Automation CoEs.
• Educate clients on UiPath roadmap, platform capabilities, and industry best practices.

Requirements:

Required Skills & Qualifications

• 5+ years of experience in Customer Success, Account Management, Program Management, or related client-facing roles.
• Strong understanding of UiPath products and RPA/Intelligent Automation concepts.
• Experience working with enterprise-level customers and stakeholders.
• Excellent communication, presentation, and relationship management skills.
• Ability to manage multiple customer engagements in a fast-paced environment.

Preferred Qualifications

• UiPath certifications such as:
  • UiPath Business Analyst
  • Advanced Developer
  • Solution Architect
• Exposure to:
  • Intelligent Automation
  • AI/ML
  • Process Mining
• Experience with ERP platforms such as SAP or Oracle.
• MBA or automation-related certifications preferred.

Education

• Bachelor’s degree in Engineering, Computer Science, Management, or related field required.

Key Competencies

• Customer-first mindset
• Strong analytical and problem-solving abilities
• Strategic thinking and consultative approach
• Excellent stakeholder management
• Ability to work independently in a remote environment