L2 PC Technician (Help Desk Support)

Description
The ideal candidate for this position is someone who is: Customer-Centric - Passionate about enhancing our customers' experience and believes the greatest wrong is a poor customer experience. Is humble and loves handling a variety of tasks and challenges every day. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project. Continually looks to disrupt the technology industry by offering innovative and exciting ideas to constantly improve the services offered by IT. Studious - Knowledgeable of new technology through research; having a creative focus towards the manufacturing process and continuous desire to improve and grow. The IT Support Technician II supports all computer-related functions at Toyota Material Handling. The IT Support Technician II performs a variety of duties including, but not limited to, computer troubleshooting in an office and manufacturing environment that includes desktop/portable and remote devices, printers/copiers, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business, manufacturing, and engineering software. This position expands on the IT Support Technician I position by adding additional technical roles, while also demonstrating an ability to use independent decision-making and initiative to solve complex problems. This involves providing advanced troubleshooting skills and determining best practices and standard computing procedures. The position recommends and initiates process improvements to maximize operational efficiency.
Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues
Provide level II assistance with infrastructure and desktop support issues and support level I staff in problem resolution
Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management
Configuration and deployment of client's equipment to perform business required functions such as file sharing, printing, email, and internet usage
May provide installation, support, and administration of a virtualized Windows server environment using VMware
Have a solid understanding of both server and client OS and application operations related to company services and deployment of such items
Active Directory functions such as group creation and modification, user creation and modification, and various permission-related items.
Establish and maintain user accounts and passwords in accordance with company information security guidelines.
Provide leadership, planning, support, and implementing assistance to IT-related project activities as directed.
Manage enterprise software inventory system to track and distribute company-approved software programs and updates.
Provide mentoring and other subject matter expert knowledge sharing to peer team members.
Ability to work both independently and with a group efficiently to meet deadlines
Review and recommend modifications to helpdesk procedures with IT Managers
Self-motivated, detail-oriented, and organized to meet 2s standards
Excellent communication, both oral and written, interpersonal, organization and presentation skills
Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles
Abide by company Core Values and behave professionally, courteously, and respectfully in all situations
Perform other duties as assigned.
PC Technician - Temporary
*** This is a full-time temporary position, with the possibility of transition to a regular, full-time role (typically within three to six months). Decisions to move individuals from temp to regular are based on the individual's performance, as well as business conditions. ***

About the position:
We're looking for a PC Technician to support the IT Help Desk by investigating and resolving computer software and hardware issues for internal PC users.
You will:
Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center.
Provide escalation support to other IT members.
Respond, troubleshoot, and resolve issues in a timely manner.
Complete a detailed description of each resolution in ticketing system to reference when similar problems arise.
Perform software and hardware upgrades.
Configure new equipment with the requested software.
Test, monitor, and repair equipment.
Maintain contact with outside organizations regarding the maintenance and service of equipment.
Remain current with industry standards through internal and external training programs.
Collaborate with other team members to create support documents and improve service levels.
Provide project support for IT organization.
About the schedule:
This position is 1st Shift. Hours will be Monday - Friday either 8 a.m. - 5 p.m. or 6 a.m. - 3:30 p.m.

About you:
An associate's degree in a related field is preferred.
At least 3 months of related experience is preferred.
Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company.
Proficient computer skills required.
Good analytical skills are required to diagnose and resolve equipment-related issues.
It would be great if you had:
Inquisitiveness and openness to learn.
Experience with Microsoft Office 365 and Active Directory.
Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and Mac OS ).
HOURS
M-F - 8-5 for Training
M-f 6:30-3:30 after training period
Skills
Help desk support, Help desk, Desktop, Windows 10, Hardware, Support, Troubleshooting, Deployment, Customer service, Service desk, Active directory, Office 365, Ticketing system, Desktop hardware, Windows, Install, Desktop troubleshooting, Phone support, Installation, Printers, Servicenow, Technical support, Password reset, Inventory, Sccm, Hardware installation, Workstation, Win10
Top Skills Details
Help desk support,Help desk,Desktop,Windows 10,Hardware,Support,Troubleshooting,Deployment,Customer service,Service desk,Active directory,Office 365,Ticketing system,Desktop hardware
Additional Skills & Qualifications
Most common tickets - password resets, Azure AD, Asset returns and back ups, SW installs.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Greene, NY.
Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Greene,NY.
Application Deadline
This position is anticipated to close on Apr 10, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.