Service Desk Analyst III :: Phoenix, AZ (100% Onsite 5 days/week)

Service Desk Analyst III

Location: Phoenix, AZ (100% Onsite 5 days/week)

Duration: 6-Month Contract-to-Hire

Role Overview

We are seeking a Service Desk Analyst III to serve as a senior technical escalation resource in a large enterprise environment. This role operates at the intersection of Service Desk and System Administration, requiring deep technical expertise, strong ownership of escalations, and the ability to support complex systems, applications, and enterprise infrastructure.

This position is ideal for candidates who enjoy advanced troubleshooting, mentoring junior analysts, and contributing to system reliability and process improvement.

Key Responsibilities

• Act as Tier II / Tier III escalation point for complex incidents and service requests
• Troubleshoot SCCM imaging, patching, deployments, and endpoint configurations
• Manage MDM platforms (Intune or equivalent), including iOS device support
• Administer Azure and Azure Active Directory (identity, MFA, conditional access)
• Perform advanced Active Directory tasks (GPOs, OUs, permissions, security groups)
• Support custom enterprise applications in collaboration with internal teams
• Conduct root-cause analysis and implement long-term solutions
• Monitor enterprise systems and assist with administrative tasks
• Lead onboarding and offboarding (hardware, software, access)
• Create SOPs, KB articles, and technical documentation
• Mentor Service Desk I/II analysts

Must-Have Skills

• SCCM
• Mobile Device Management (Intune, AirWatch, or equivalent)
• Azure
• Azure Active Directory
• Active Directory
• Tier II / Tier III escalation support
• Custom application support
• Windows Server
• Exchange
• SharePoint
• System Center
• SAN concepts
• Databases
• Virtualization

Preferred Skills

• Automation and process improvement experience
• Microsoft certifications (AZ-900, MD-102, MS-500)
• CompTIA A+, Network+, Security+
• HDI certifications

Don t Apply If

• You only have Tier I Service Desk experience
• You have not worked hands-on with SCCM or MDM tools
• You lack Azure or Azure AD administration experience
• You are not comfortable owning Tier II/III escalations independently
• Your experience is limited to small, non-enterprise environments