Major Incident Manager / Crisis Management
StoneGate-Technologies LLC
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Job Details
Skills
- Incident Management
- Service Management
- Crisis Management
- IT Service Management
- ITIL
- JIRA
Summary
Job Title: Major Incident Manager / Crisis Management
Location: NJ(Onsite)
Experience: 5+ Years
Job decription
We are seeking an experienced Major Incident Manager to join our Service Management team.
The ideal candidate will have strong expertise in ITIL-based Major Incident Management, stakeholder communication, incident coordination, and driving rapid resolution of critical production issues.
Key Skills:
Major Incident Management (MIM)
ITIL Framework
Incident Escalation & Resolution
Stakeholder Communication
ServiceNow, JIRA, or similar ITSM tools
Root Cause Analysis & Post-Incident Reviews
IT Infrastructure & Application Support
Data Analysis & Reporting
Preferred:
ITIL V4 Certification
Experience leading cross-functional technical teams
Continuous Service Improvement experience
- Dice Id: 91093695
- Position Id: 8992120
- Posted 6 hours ago
Company Info
About StoneGate-Technologies LLC
With more than 100+ IT Professionals, we have transactions with 30+ clients. We placed professionals, with expertise in fields such as information systems, and IT infrastructure, enabling us to deliver one-stop solutions addressing virtually the full spectrum of technical needs in the industry in the USA.
In terms of the number of IT professionals and the extensiveness of the fields covered, Stone gate Technologies LLC is one of the USA's best providers of technical human resources services.
Intensifying global competition means that power relationships in IT/ITES circles are shifting rapidly. Along with this, USA's IT structure is faced with the need to transform significantly. Our role is to keep up with USA’s ever-changing industry and capture client needs so as to be the fastest in our industry at providing clients with the human resources and best technical services.
The vision of the SGT is to help engineers realize their dreams, provide clients with high-quality services that surpass their expectations, and consequently contribute to a better society for our clients.
Vannamoli Rengasamy
Business Development Manager @ StoneGate-Technologies LLC
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