Senior Knowledge Management Transformation & Governance Lead
Pantheon
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Job Details
Skills
- Knowledge Management
- Change Management
- Content Life Cycle Management
- Knowledge Management Governance
Summary
- Lead enterprise adoption of a knowledge-management platform, including rollout planning, stakeholder alignment, and adoption tracking.
- Design and operate content governance and lifecycle processes: taxonomy, metadata standards, ownership models, review cadence, and retirement/archival policy.
- Establish and run a KM Champions network - a distributed model of business-unit knowledge owners - to drive sustained adoption and local accountability.
- Lead critical-knowledge capture initiatives: identifying at-risk subject-matter expertise, structuring capture interviews, and converting tacit knowledge into governed, reusable content.
- Design and execute formal change enablement plans (communications, training, adoption metrics) to support each phase of the KM program.
- Define content-quality gates that content must pass before entering an AI-searchable index, and establish a source-authority hierarchy so conflicting content has a clear, governed answer for which source wins.
- Partner with data/AI teams on how content and metadata are structured for retrieval accuracy, and ensure permissions are mapped so AI search never surfaces content beyond a user's existing access rights.
- Define citation and source-attribution standards so AI-surfaced answers can be traced back to a governed, authoritative source.
- Report program status, adoption metrics, and risk to client sponsors and internal stakeholders.
- 10+ years in knowledge management, information governance, or enterprise content strategy, with demonstrated program leadership (not execution-only) experience.
- Proven experience leading enterprise KM platform adoption at scale (e.g., SharePoint, Confluence, OpenText, or comparable enterprise content/knowledge platforms).
- Hands-on experience building and operating content governance frameworks: taxonomy design, metadata standards, and content lifecycle management.
- Demonstrated success building and sustaining a distributed champions or knowledge-owner network within a large, matrixed organization.
- Experience designing and running critical/tacit-knowledge capture programs, ideally in an environment with significant workforce transition or attrition risk.
- Formal change management experience (Prosci/ADKAR or equivalent methodology) with a track record of measurable adoption outcomes.
- Strong executive communication and stakeholder management skills; comfortable operating at both strategic and hands-on levels.
- Prior experience in a large, complex, matrixed enterprise; energy, industrial, or similarly regulated-sector experience strongly preferred.
- Valuable
- Familiarity with enterprise AI search / retrieval-augmented tools and how content structure affects answer quality.
- Understanding of source authority, citation, and permissions models as applied to AI-surfaced content.
- Experience partnering with data governance or AI teams on content-quality controls feeding AI systems.
- Familiarity with enterprise data/content platforms such as Snowflake, Collibra, Microsoft Purview, or Databricks (contextual awareness, not hands-on engineering).
- Dice Id: 10110117
- Position Id: 9075285
- Posted 1 day ago
Company Info
Pantheon Inc. was founded in 1997 as a full service software engineering company, engaged in: Software product development, Software development support and consulting services, and Turnkey software development.
Pantheon was founded by technology and business experts who are pioneers in the field of software engineering, both in the commercial space and academia.
Our flagship product Odyssey is used by many Fortune 500 multi-national companies around the world. Odyssey is actively used in 13 countries spanning many continents.
Pantheon puts science to work by creating innovative products and solutions that have proved to be increasingly critical to business success. This is accomplished by helping organizations manage change, manage lifecycle of information assets, and meet compliance and audit challenges. Our aim is to help our customers meet their goals through expertise, efficiency and sound decision-making in everything we do. We have the ability to innovate in response to market needs, drawing on our experience and top quality technical talents.
What do we look for?
We look for talented and creative professionals who are capable of being adaptive and responsive to the needs of our customers. The environment is challenging and dynamic, providing many opportunities for displaying one's drive, commitment and energy, all of which are necessary to keep us moving forward. If you think you possess these qualities and strive for challenges, then go ahead and apply to be part of the team at Pantheon.
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