Oracle EBS Techno-Functional Lead

Introduction

We are looking for a skilled Oracle E-Business Suite (EBS) Finance Techno-Functional Lead with a minimum of 6 years of experience to join our team. The ideal candidate will be responsible for providing technical and functional support for our Oracle EBS 12.2.3 platform, specifically focusing on finance modules. This position requires expertise in Oracle Finance and the ability to troubleshoot, resolve incidents, and contribute to continuous improvement efforts.

Responsibilities

• Provide techno-functional support for Oracle EBS Finance modules including AP, AR, GL, FA, EBTax, Vertex, OneSource, and Cash Management.
• Troubleshoot and resolve incidents and defects within specified SLA timelines.
• Conduct root cause analysis (RCA) for recurring and critical incidents.
• Create and maintain functional and technical documentation, SOPs, and support guides.
• Participate in Change Advisory Board (CAB) meetings and follow change control processes.
• Collaborate with business and IT teams to ensure accurate issue tracking and timely resolution.
• Utilize ServiceNow for incident and change management.
• Provide support during peak periods like Finance Close and Cyber 6.
• Coordinate with cross-functional teams and offshore/onshore resources for seamless issue management.
• Identify process and performance enhancements to contribute to continuous improvement initiatives.

Requirements

Mandatory Skills:

• Strong expertise in Oracle EBS R12.2.3 Finance modules (AP, AR, GL, FA, EBTax, Vertex, OneSource, Cash Management).
• Hands-on experience in PL/SQL, Oracle Forms, Reports, BI Publisher, ADF/OAF, and Workflow Builder.
• Ability to understand and support customizations, extensions, and integrations.
• Experience working with ServiceNow or similar ITSM platforms.
• Working knowledge of integrations with third-party systems such as Vertex and external tax engines.
• Experience in supporting multinational, multilingual deployments (English, Chinese, Japanese).
• Strong understanding of financial close cycles and compliance requirements.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work under pressure and provide weekend/holiday support during critical periods.

Preferred Qualifications:

• Experience with a global delivery model and follow-the-sun support coverage.
• Offshore team members must ensure timely regional handoffs and 24x7 coverage for P1/P2 incidents.
• Weekend and holiday availability required during Finance Close and critical business periods.