(L2) Application Support Engineer

Key Responsibilities
Advanced Incident & Problem Management

Perform comprehensive root cause analysis (RCA) and drive permanent remediation
Analyze recurring patterns to eliminate systemic defects
Support problem management processes and technical debt reduction

Cloud & Platform Engineering

Provide advanced support for applications running on AWS (Lambda, Glue, DynamoDB, RDS/PostgreSQL)
Troubleshoot complex performance, scaling, and integration issues
Assess AWS configurations and architecture for reliability risks
Support Kubernetes-based deployments and container orchestration issues

DevOps & Release Governance

Review Azure DevOps pipelines for stability and risk mitigation
Validate deployment strategies, rollback plans, and release readiness
Drive automation initiatives to reduce manual operational effort
Improve CI/CD reliability and release quality within AMS scope
Observability, Resilience & Continuous Improvement
Design and enhance monitoring, logging, and alerting frameworks
Identify monitoring blind spots and improve system visibility
Drive vulnerability remediation from an application and platform perspective
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Required Experience Mandatory
6 years in L3 production support within AMS
Strong hands-on AWS platform experience
Expertise in distributed system troubleshooting
Technical Skills
Advanced AWS experience (Lambda, Glue, DynamoDB, RDS/PostgreSQL)
Strong Kubernetes troubleshooting skills
Strong Azure DevOps knowledge (pipeline configuration & release governance)
Strong debugging skills in Python, Java, .NET (COBOL preferred in legacy setups)
Database performance tuning (PostgreSQL, DynamoDB)