NOC Operation

Hybrid in Austin, TX, US • Posted 7 hours ago • Updated 7 hours ago
Contract W2
No Travel Required
Hybrid
$30 - $40/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT Operation
  • NOC
  • ITIL
  • SRE

Summary

Job Description:
Candidates should have experience in at least one of the following environments:
IT Operations Center (ITOC / NOC)
Major Incident Management support
Service desk escalation coordination
DevOps or Site Reliability coordination
Technical operations war-room environments

Functional Capabilities

Contractors will perform functions such as:

Incident Scribe
Maintain real-time incident timeline
Document hypotheses, decisions, and actions
Capture troubleshooting progress
Maintain accurate time-stamped incident log

Resource Coordination
Page and engage technical teams
Track engagement status of responders
Ensure correct subject matter experts are present
Monitor engagement gaps

Change / Event Research
Review recent change activity
Identify potentially related deployments
Surface relevant change data to the bridge quickly

Operational Support
Track action items and assignments
Monitor chat channels for signal
Identify missing stakeholders
Support the incident commander

Preferred Experience
Experience supporting major incident bridges
Familiarity with ITIL Incident Management
Experience using collaboration tools such as:
Microsoft Teams
Slack
PagerDuty
ServiceNow

Highly Desired Traits

These candidates often perform exceptionally well:
Former NOC analysts
Technical project coordinators
Incident management coordinators
SRE support roles
Military operations specialists
Individuals with experience in command center environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10459993
  • Position Id: 12182
  • Posted 7 hours ago
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