Scrum Master / Business Analyst

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:
The Scrum Master / Business Analyst - AI & Business Analytics plays a critical role in translating business needs into data, analytics, and AI-driven solutions while enabling agile delivery. This individual contributor role partners closely with business leaders, product owners, data scientists, and analytics teams to define requirements, prioritize value, and ensure analytics and AI initiatives deliver measurable business outcomes.

In addition to serving as Scrum Master, this role acts as a lead business analyst-driving discovery, requirements definition, and insight generation to inform AI models, dashboards, and decision-support tools.

Key Responsibilities
Business Analysis & Value Definition (Primary Focus)

• Partner with business stakeholders to identify, define, and document analytics and AI use cases aligned to strategic goals
• Translate business problems into clear epics, features, user stories, and acceptance criteria for analytics and AI teams
• Lead requirements gathering sessions, workshops, and backlog refinement focused on business outcomes and decision enablement
• Define success metrics, KPIs, and value hypotheses for analytics and AI initiatives
• Validate delivered solutions against business needs and expected outcomes

AI & Analytics Collaboration

• Work closely with data scientists, analytics engineers, and data platform teams to clarify requirements, data needs, and assumptions
• Support teams across the analytics and AI lifecycle, including data sourcing, feature engineering, model outputs, and insight consumption
• Ensure analytics solutions are interpretable, actionable, and aligned with business workflows
• Promote responsible AI practices by incorporating explainability, governance, and risk considerations into requirements

Scrum Master & Agile Enablement (Secondary Focus)

• Serve as Scrum Master for analytics and AI delivery teams, facilitating agile ceremonies and ensuring effective sprint execution
• Remove impediments related to scope clarity, stakeholder alignment, data dependencies, or decision latency
• Coach teams on agile best practices with an emphasis on value delivery, flow, and continuous improvement
• Support release planning, dependency management, and roadmap execution

Stakeholder Communication & Reporting

• Act as a primary point of contact between business stakeholders and agile delivery teams
• Communicate progress, risks, insights, and outcomes using data-driven reporting and storytelling
• Use sprint metrics and analytics outcomes to inform decision-making and prioritization

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Required Qualifications

Bachelor's degree in Business, Analytics, Information Systems, or a related field, or equivalent experience
5+ years of experience in Business Analysis, Product Ownership, Scrum Mastery, or a hybrid role
Strong experience translating business requirements into analytics, reporting, or AI solutions
Working knowledge of agile methodologies (Scrum, Kanban, Lean)
Proven ability to facilitate stakeholder discussions and drive consensus
Strong analytical, documentation, and communication skills

Preferred Qualifications

Experience supporting AI, machine learning, or advanced analytics initiatives
Scrum Master or Business Analyst certification (CSM, PSM, CBAP, PMI-PBA, or equivalent)
Experience defining KPIs, dashboards, and analytics-driven decision tools
Familiarity with data governance, data quality, and model risk concepts
Experience working in scaled agile or matrixed enterprise environments

Company Description

Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.