Position Summary
This position is responsible for the development, implementation, and support of interfaces between Quest Diagnostic applications and customer applications or Quest Lab Systems to Quest Laboratory instruments.
Responsibilities
Performs and facilitates research and testing, provide overall project leadership to ensure interfaces conform to the Quest HL7 standards.
• Responsible for multiple implementations or conversion projects.
• Participates in information gathering for interface requirements.
• Educates and directly interacts with stakeholders to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation.
• Provides direct interaction with client and client’s vendor
• Designs and oversees interface implementation project plan.
• Responsible for providing project status updates.
• Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface.
• Implementation of communication scripts and protocols to include dialup, VPN and frame and web services.
• Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems.
• Provides post implementation support
• Responsible for escalating implementation and support issues to appropriate persons or groups for resolution.
• Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services.
• Meets productivity requirements for this position
Required Skills
HL7 (Health Level 7) implementation experience required
EMR (Electronic Medical Records) and LIS (Lab Information System) software experience required
Interface project implementation experience required
Interface project testing experience preferred/helpful
Interface project go-live experience required
