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Applications L2/L3 Support Engineer – RightFax

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract Corp To Corp

Contract Independent

Contract W2

12 Months

No Travel Required

Remote

Depends on Experience

Pacific Consultancy Services

Fitment

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Job Details

Skills

Applications L2/L3 Support Engineer
Applications Engineer
L2/L3
Support Engineer
RightFax
ServiceNow
ITSM

Summary

Seeking an experienced engineer to support, administer, and maintain OpenText RightFax environments.

Responsibilities include production troubleshooting, RCA, monitoring, patching, upgrades, user administration, and coordination with infrastructure and vendor teams.

Mandatory Skills:

- 5+ years of OpenText RightFax and L2/L3 application support experience.

- RightFax Enterprise Manager and fax server administration.

- Fax routing, DID configurations, integrations, and fax queue monitoring.

- User accounts, access, fax numbers, and mailbox administration.

- Incident, problem, and change management using ServiceNow, Remedy, or similar ITSM tools.

- Production troubleshooting, root cause analysis, and application monitoring.

- RightFax patching, upgrades, and disaster recovery/failover support.

Nice to Have:

- Healthcare enterprise support experience.

- OpenText RightFax certifications.

- Experience supporting large-scale enterprise faxing environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91142718
Position Id: 9108657
Posted 1 hour ago

Company Info

About Pacific Consultancy Services

Pacific Consultancy Services, founded with an ambitious vision in 2013, is a prominent IT Consulting and Service Delivery firm. The company is built upon the pillars of exceptional customer-centric solutions, streamlined processes, and impeccable technical expertise.

With nearly two decades of experience, Pacific consultancy services have been at the forefront of delivering intelligent solutions to clients worldwide, including the United States. Its specialized offerings encompass Artificial Intelligence, Machine Learning, Blockchain, Cloud services, IoT, DevOps, IT Staff Augmentation, and Cognitive Analytics, all contributing to achievable and profitable business models. Ensuring quality across all service domains is a priority for Pacific consultancy services. Its services span from IT Staff Augmentation to Digital Transformation, IT Consulting, and Emerging Technologies.

The work ethos of Pacific consultancy services revolves around its core “Model of Delivery,” aimed at providing clients with the best possible solutions.

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Prabhakar Inge

Recruiter @ Pacific Consultancy Services

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