Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job OverviewThe Inventory Tech I is a well-balanced, skilled operator that feels at home and drives impact wherever they are placed in the warehouse or office setting. This individual works closely in support of Service Desk and other cross-functional teams to be a key success component of the company's asset lifecycle and high-quality service delivery.
The ideal candidate will possess strong analytical skills, business acumen and a capacity to dive deep to solve complex problems. Experience partnering with cross-functional business and technical teams is a requirement. The candidate must be a self-starter and be able to execute at both a tactical and strategic level with a strong attention to detail.
- Fulfill requests for IT equipment for new hires, replacements, upgrades and other various types of hardware requests
- Provide IT supply chain support to fellow IT teams
- Request quotes from suppliers and place orders through Coupa
- Follow up with suppliers to ensure timely and accurate delivery of orders
- Assist with onboarding of new suppliers
- Use of inventory management systems to accurately assign, store, and move equipment
- Order and fulfill hardware replenishment tasks for IT staffed locations
- Perform forecasting of needed hardware
- Receive and process equipment from suppliers, employees and various sites
- Package and prepare IT hardware for shipping
- Knowledge of OSHA Compliance
- Utilize shipping software to perform shipments of IT hardware or other materials
- Receive hardware into IT Asset Management systems
- Assign, suspend, and activate mobile lines as requested/needed
- Clean IT Equipment and prepare for reuse
- Process Hardware for Retain Hold or Legal Hold
- Prepare hardware and update software for employee use
- Configure and provides computers for remote locations
- Update Internal Asset Management system of record (ITAM) when deploying asset(s) to a requester
- Handle issues that may affect the laptop provisioning process including but not limited to; submits and follows up on tasks to other IT teams or suppliers for support
- Test equipment to ensure device is functioning properly prior to deploying
- Mobile Carrier Support
- Troubleshoot hardware issues and work with other IT teams to resolve as needed
- Ensure proper lost/stolen device management such as locking, updating ITAM system and replace hardware
- Work with requesters to update assigned devices in ITAM system
- Wipe device user data from previous users
- Send IT hardware to repair vendors
Supply Chain Support Activities - Responsible for creating purchase requisitions with existing approved vendors
- Processes ticket-based requests
- Shipment Tracking for inbound and outbound shipments
- Responsible for driving solutions to resolution for vendor related issues and escalating issues as needed to internal management as needed
- Gather data to assess Supply and Demand mechanisms to ensure our stock levels are healthy and order promptly and consistently
- Assist with the creation and management of the hardware catalog SKUs and price lists
Task Management - Ensure proper movements and updates in Inventory Management System
- Manage individual task backlog
- Manage team task backlog and escalations, when applicable
- Review and report out 30% statistical random sample size of close tasks weekly for quality and timeliness of deliveries
- Monitor and drive task handling quality process across team
- Manage task queue to meet or exceed targets, ensure quick time to fulfillment, and maintain high quality
- Report out trending issues
Service Supervision - Audits task data to ensure task handling quality and timeliness meets or exceeds expectations
- Observes and reports on service trends across individuals and team as a whole
- Track and report on progress of projects and present metrics, performance, casuals, and improvement strategies
Preferred Qualifications- 2+ years of experience in supply chain, procurement, operations, logistics and inventory management
- Ability to work in a deadline-driven work environment; ability to re-prioritize on a regular basis in order to remain current with business needs
- Self-motivated; ability to handle multiple responsibilities under limited supervision
- Experience with Coupa or similar BSM
- Professional communication skills
CompensationEstimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
