Scrum Master with (Pharma Clients)

San Francisco, CA, US • Posted 9 hours ago • Updated 9 hours ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

iTech US, Inc.

Fitment

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Job Details

Skills

Scrum
Pharmaceutics
Health Care
patient care
Pharma

Summary

Job Role: Scrum Master with (Pharma Clients)

Location : San Francisco California

Duration: 12+ months

Role Purpose : The Scrum Master will enable Agile delivery for patient strategy initiatives, with a strong focus on Patient Services programs such as patient onboarding, benefits investigation, adherence, and patient support services. The role requires hands-on experience delivering projects in patient-focused commercial programs within pharma.

Key Responsibilities

Act as Scrum Master for one or more Agile teams delivering Patient Services / Patient Strategy solutions.
Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).
Support execution of initiatives related to:
Patient onboarding and enrollment
Benefits investigation and access services
Patient adherence and persistence programs
Patient support services (PSP / HUB models)
Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors).
Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes.
Track and report delivery metrics (velocity, sprint health, risks, dependencies).
Ensure Agile delivery aligns with pharma compliance, including GDPR/HIPAA, consent management, and MLR processes.
Support coordination across multiple teams and vendors involved in patient services execution.

Required Skills & Experience

8+ years of experience as a Scrum Master or Agile Delivery Lead.
Experience supporting or delivering initiatives in pharma commercial, patient engagement, patient services, or related healthcare programs.
Strong understanding of patient services workflows (onboarding, benefits, adherence).
Experience working in regulated pharma commercial environments.
Excellent facilitation and stakeholder management skills.

Preferred Experience

Exposure to Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB integrations.
Experience working with patient support vendors, call centers, or nurse support programs.
SAFe / Scrum certifications preferred.

Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required for the proje

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80181903
Position Id: 8882004
Posted 9 hours ago

Company Info

About iTech US, Inc.

iTechGRC enables businesses to collect and integrate risk, compliance, audit, and third-party vendor data across the organizational silos to derive actionable business intelligence. We are a part of iTechUS, Inc, which has been there for over 20 years and is a leading business growth solutions provider. The team has transformed over 500 companies in every industry, focusing on performance, reliability, security, flexibility, and cost-efficiency.

We established iTechGRC to provide and implement the next generation of integrated risk management solutions that utilize the latest technology to help you achieve risk and compliance objectives. Guided by the vision of our Chairman and Chief Executive Officer, Kishore Khandavalli, we go beyond standard checklist activities and instead employ a targeted and tailored approach for the unique GRC needs of each customer.

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