Manufacturing IT Support Engineer

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

 

Job Title: Manufacturing IT Support Engineer

Location: Blue Bell, PA/ Lansdale, PA /Onsite

Position type: Full time/Permanent role

Job Description

Must Have Technical/Functional Skills

•             Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

•             Stakeholder management, share regular updates and assist in preparing operational reports

•             Triaging of issues and coordination with cross functional teams for timely resolution

•             Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

•             Maintaining agreed SLA levels and assuring Quality of delivery at all times

•             Good experience as a .Net developer 

•             Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net

•             Good Experience on any SCADA platforms 

•             Strong experience in database technologies of SQL, Oracle. 

•             Interaction with SME’s on functional issues

•             Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

•             Tracks and report progress to stakeholders

•             Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes 

•             Working with Manufacturing Customer will be an added advantage

 

Roles & Responsibilities

•              Day to day incident monitoring and resolution (Service Now preferred)

•             Interaction with client (IT & Business users) on functional issues

•             Triaging of issues and coordination with cross functional teams for timely resolution

•             Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

•             Maintaining agreed SLA levels and assuring Quality of delivery at all times

•             Interaction with SME’s on functional issues

•             Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area

•             Tracks and report progress to stakeholders

•             Development of functionalities as per requirement provided y customer

 

Generic Managerial Skills, If any

•              Flexible

•             Excellent communication skills

•             Continuous learning attitude

•             Team worker

•             Meticulous